Which of the following statements is true of TQM (Total Quality Management)?
A) TQM recognizes that quality should be defined by the preferences and perceptions of customers.
B) TQM views quality exclusively as concern of the top managemnet.
C) TQM requires firms to adopt a focus on making improvements an annual concern.
D) TQM focuses on immediately correcting any errors or defects in the system.

Question

Quizplus · Accepted Answer

TQM recognizes that quality should be defined by the preferences and perceptions of customers. This means that the quality of a product or service is determined by how well it meets the needs and expectations of the customers who use it. TQM also emphasizes the involvement and commitment of all employees in the continuous improvement of the organization, not just top management. It is a long-term, ongoing process that requires sustained effort and focus, not just an annual event. While TQM does aim to correct errors and defects in the system, it also seeks to prevent them from occurring in the first place through proactive measures such as process improvement and employee training.

Which of the Following Statements Is True of TQM (Total