In operations management, quality is defined in terms of:
A) the ratio of cost to output.
B) how well a product satisfies customer preferences.
C) the number of defects per thousand units of output.
D) time taken to inspect one unit of a product.

Question

Quizplus · Accepted Answer

Quality in operations management is defined in terms of how well a product satisfies customer preferences. This includes the product's features, performance, reliability, durability, and aesthetics. Customer satisfaction is a key factor in determining a product's quality, and operations managers strive to improve quality by meeting or exceeding customer expectations. Choice A is incorrect because cost to output ratio is a measure of efficiency, not quality. Choice C is incorrect because number of defects per thousand units of output is a measure of product reliability, not quality. Choice D is incorrect because time taken to inspect one unit of a product is a measure of inspection efficiency, not quality.

In Operations Management, Quality Is Defined in Terms Of