The Nurse Is Confronted by an Angry Client Who Begins

The nurse is confronted by an angry client who begins to scream.Which should the nurse do to positively resolve the conflict? Select all that apply.

A) Apologize for any misunderstandings.
B) Make jokes and personal insults.
C) Be specific about what he or she perceives the problem to be.
D) Ask the client for ideas on how to resolve the conflict.
E) Speak privately with the client.