A pharmacy technician acts bothered when requested to deliver medications or answer questions about dosages.When addressing this behavior with the DESC model, which step might the nurse have the most difficulty completing?
A)Describe
B)Explain
C)State
D)Consequences

Question

Quizplus · Accepted Answer

The Consequences step might be the most challenging because it involves discussing the potential outcomes of the technician's behavior, which can be sensitive and may lead to defensive reactions. It requires the nurse to articulate how the behavior affects the team, patient care, and the pharmacy technician's professional standing, which can be complex and nuanced.

A Pharmacy Technician Acts Bothered When Requested to Deliver Medications