Question 1

_____ is the management of the production conversion process for both goods and services.
A)Total quality control
B)Manufacturing
C)Operations management
D)Specialization
E)Functional management

Accepted Answer

Operations management is the area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It ensures that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.

Question 2

Operations managers:
A)control about three-fourths of firm's assets
B)work closely with people in marketing, finance, accounting, and human resources departments
C)help to decide which products the company should produce
D)face the challenge of combining people and other resources to produce high-quality products
E)are accurately described by all of the above

Accepted Answer

Operations managers are involved in various aspects of a company's operations, including managing a significant portion of the firm's assets, collaborating with other departments (such as marketing, finance, accounting, and human resources), participating in product selection, and ensuring the efficient use of resources to produce high-quality products.

Question 3

During production planning, the operations manager must make decisions about all of the following EXCEPT:
A)site selection
B)facility layout
C)product design
D)the type of production process that will be used
E)resource planning

Accepted Answer

Product design is typically handled by the design or engineering team, not the operations manager during production planning.

Question 4

_____ is the process that converts inputs into outputs that can be sold as goods and services.
A)Marketing
B)Production
C)Mechanization
D)Specialization
E)Operations

Accepted Answer

Production is the process that converts inputs into outputs that can be sold as goods and services.

Question 5

Operations management is:
A)the process of turning product research into new product development
B)a part of marketing
C)the management of the production conversion process
D)how the firm is managed on a day-to-day basis
E)a combination of strategic and tactical management activities

Accepted Answer

Operations management focuses on overseeing, designing, and controlling the production process and redesigning business operations in the production of goods or services.

Question 6

Production and operations management involves three main types of decisions that are made at three different stages.The first type of decision to be made deals with:
A)production planning
B)improving production and operations
C)the establishing of critical paths
D)inventory control
E)production control

Accepted Answer

Production planning is the first stage in production and operations management, where decisions are made regarding the design and organization of the production process.

Question 7

The ability to manufacture many goods at once is called _____ production.
A)general
B)mass
C)centralized
D)open
E)aggregated

Accepted Answer

Mass production refers to the manufacturing process of producing large quantities of standardized products, often using assembly lines or automated technology.

Question 8

There is a standard approach to butchering a steer.Once the steers are butchered according to the agreed upon method, butchers are able to provide one customer with a 2-inch thick T-bone steak and another with thin pieces of steak for making fajitas.After standardized preparation, the meat is tailored to meet individual needs and desires.This is called:
A)just-in-time production
B)mass customization
C)individualized production
D)niche manufacturing
E)production-to-order

Accepted Answer

Mass customization is the process of delivering wide-market goods and services that are modified to satisfy a specific customer's needs. The scenario describes a standard butchering process that allows for individual customization, such as different steak cuts, fitting the definition of mass customization.

Question 9

Replacing human effort with robots is most effective for tasks requiring consistency, accuracy, and speed.

Accepted Answer

Robots do not face fatigue or boredom, and their precision and speed are consistent, making them ideal for repetitive and monotonous tasks that require accuracy and efficiency.

Question 10

Hans Guten makes furniture according to the specifications of the customer who ordered it.Each piece of furniture he makes is unique.He only makes one piece of furniture at a time.Guten is engaged in:
A)individualized production
B)mass production
C)customization
D)niche manufacturing
E)specialization

Accepted Answer

The answer of Hans Guten makes furniture according to the...

Question 11

Business process management provides businesses with a unified system of operation.

Accepted Answer

Business process management (BPM) helps organizations to design, implement, monitor, and optimize their processes to ensure a unified and efficient system of operation.

Question 12

Spalding produces large numbers of golf balls all at once.Spalding puts the golf balls in inventory and distributes them around the world.Spalding uses:
A)production-to-order
B)mass production
C)custom production
D)process production
E)inventory fulfillment

Accepted Answer

Spalding uses mass production, as indicated by producing large numbers of golf balls all at once for inventory and distribution.

Question 13

Researchers predict a glut of better-educated and more highly skilled workers.

Accepted Answer

The answer of Researchers predict a glut of better-educated and...

Question 14

_____ is the combining of natural resources, human resources, and capital to produce goods and services.
A)Production
B)Marketing
C)Specialization
D)Utilization
E)Mechanization

Accepted Answer

Production involves the combination of various resources, including natural resources, human resources, and capital, to create goods and services.

Question 15

In the last two years, BMW AG, the Bavarian auto maker, has developed a car made primarily from carbon-fibers that is not only light and fast, but also fuel efficient.(The automaker is using the carbon fiber similarly to how Audi has used aluminum.) BMW is planning to build a large plant where it can manufacture thousands of identical carbon fiber parts and then distribute these parts to its automobile manufacturing plants for incorporation into BMW vehicles.This new plant will engage in:
A)production-to-order
B)mass production
C)custom production
D)process production
E)inventory fulfillment

Accepted Answer

The new plant described is set to manufacture thousands of identical carbon fiber parts, which indicates a mass production strategy. This approach is characterized by the high-volume production of standardized products.

Question 16

In _____, goods are produced using mass production techniques up to a point.Then production is custom tailored to the needs or desires of individual customers.
A)just-in-time production
B)mass customization
C)individualized production
D)niche manufacturing
E)production-to-order

Accepted Answer

Mass customization combines the efficiency of mass production with the personalization of custom tailoring, allowing for the production of goods that meet individual customer's preferences while maintaining economies of scale.

Question 17

When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:
A)materialization
B)production
C)intangible goods
D)marketing
E)distribution

Accepted Answer

The process of combining various materials to create a final product, in this case, thermometers, is an example of production. Production involves the transformation of raw materials into finished goods that can be sold in the market.

Question 18

Synergy Oil and Gas builds oil-well drilling platforms to customer and government specifications.These platforms can cost as much as $1 billion.Synergy works on one platform at a time, and when it is finished, moves its crew to a new project.Synergy engages in:
A)individualized production
B)mass production
C)customization
D)niche manufacturing
E)specialization

Accepted Answer

Synergy Oil and Gas builds oil-well drilling platforms to customer and government specifications. This means that each platform is unique and made to the specific requirements of the customer. This type of production is called customization.

Question 19

There is a facility in California that takes off-the-shelf Ford Mustangs and hones them into high-performance vehicles.The assembly line at this facility is simply a line of cars on hand-pushed carts that are moved from station to station, but many of the operations that are typically performed in an assembly plant do take place here.Using this system the company has turned out over 8,000 vehicles, more than any other American specialty vehicle manufacturer.This is an example of:
A)just-in-time production
B)mass production
C)individualized production
D)niche manufacturing
E)mass customization

Accepted Answer

The answer of There is a facility in California that...

Question 20

Production and operations management involves three main types of decisions that are made at three different stages.The final stage of operations management focuses on:
A)production planning
B)improving production and operations
C)the establishing of critical paths
D)inventory control
E)production control

Accepted Answer

The final stage of operations management focuses on improving production and operations.

Quiz 10: Achieving World-Class Operations Management

_____ is the management of the production conversion process for both goods and services.

Operations managers:

During production planning, the operations manager must make decisions about all of the following EXCEPT:

_____ is the process that converts inputs into outputs that can be sold as goods and services.

Operations management is:

Production and operations management involves three main types of decisions that are made at three different stages.The first type of decision to be made deals with:

The ability to manufacture many goods at once is called _____ production.

Replacing human effort with robots is most effective for tasks requiring consistency, accuracy, and speed.

Hans Guten makes furniture according to the specifications of the customer who ordered it.Each piece of furniture he makes is unique.He only makes one piece of furniture at a time.Guten is engaged in:

Business process management provides businesses with a unified system of operation.

Spalding produces large numbers of golf balls all at once.Spalding puts the golf balls in inventory and distributes them around the world.Spalding uses:

Researchers predict a glut of better-educated and more highly skilled workers.

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

In _____, goods are produced using mass production techniques up to a point.Then production is custom tailored to the needs or desires of individual customers.

When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:

Synergy Oil and Gas builds oil-well drilling platforms to customer and government specifications.These platforms can cost as much as $1 billion.Synergy works on one platform at a time, and when it is finished, moves its crew to a new project.Synergy engages in:

Production and operations management involves three main types of decisions that are made at three different stages.The final stage of operations management focuses on: