Question 1

Which is part of Lewin's metaphor for organizational change?

Accepted Answer

Lewin's model of organizational change includes the concept of "freezing," which is part of his three-step process: unfreezing, changing, and refreezing.

Question 2

Comparing employee development to employee training,

Accepted Answer

Training is designed to enhance the skills needed for the current job, while development is aimed at personal growth and future capabilities, preparing employees for potential future roles.

Question 3

The case study method developed at the Harvard Graduate School of Business is an example of which of the following methods?

Accepted Answer

The answer of The case study method developed at the...

Question 4

Which is NOT a common catalyst for change in organizations?

Accepted Answer

Environmental dissonance is not a commonly used term in the context of organizational change. Common catalysts for change include mergers, global environmental factors, technology that affects workflow, and reorganization.

Question 5

Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity.When asked about his most important leader function, he could answer all of the following EXCEPT

Accepted Answer

A CEO's primary leadership functions include facilitating a shared vision, maintaining focus on that vision, supporting collaboration, and encouraging managers to motivate their employees. Demonstrating personal mastery of most work tasks is not typically considered a primary function of a CEO, as their role is more about strategic oversight and leadership rather than executing specific tasks.

Question 6

Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

Accepted Answer

Role playing, simulations, and meeting former international assignees are effective techniques for teaching cultural sensitivity because they provide practical, immersive experiences that help employees understand and adapt to different cultural contexts.

Question 7

Sayjolol, director of training for a large manufacturing organization, has developed a workplace diversity appreciation program.All employees are interviewed a month after attending the program.They are asked about any workplace behaviors that did not exhibit diversity appreciation and their actions in those situations.What training evaluation method is Sayjolol using?

Accepted Answer

Sayjolol is using the post-training performance method, which evaluates the effectiveness of the training by assessing the employees' behaviors and actions after they have completed the program. This method focuses on the changes or improvements in performance following the training.

Question 8

Which of the following is NOT true regarding a learning organization?

Accepted Answer

Learning in an organization requires information as a fundamental resource. Without information, learning processes cannot effectively take place, as learning involves acquiring knowledge, skills, and insights, which are derived from information.

Question 9

Which of the following is NOT an off-the-job training method?

Accepted Answer

Understudy is considered an on-the-job training method, where an employee is trained to become a replacement for a senior position by closely working with and learning from the current job holder.

Question 10

Is the role of information different in a learning organization than in other organizational types?

Accepted Answer

In a learning organization, information is crucial and must be shared freely and accurately to facilitate continuous learning and adaptation among its members.

Question 11

Training should be performed in which of these situations?

Accepted Answer

The answer of Training should be performed in which of...

Question 12

Mary, a teller/customer service representative trainer (Teller/CSRs)for a large bank, has decided on a new training program for the Teller/CSRs.Trainees will work through training instructions and simulated transactions on a workstation similar to the ones they use.The software gives feedback and if transactions are not completed correctly, the instructions are reviewed until the trainee is successful.Mary proudly presents the new format to you, the HR executive.Which of the following questions would you ask Mary first?

Accepted Answer

The answer of Mary, a teller/customer service representative trainer (Teller/CSRs)for...

Question 13

Training evaluation should include all of the following EXCEPT:

Accepted Answer

Training evaluation focuses on the effectiveness of the training in terms of learning, behavior change, application on the job, and achievement of desired results. The difficulty level of the training (whether it was "hard enough") is not a standard criterion for evaluating training effectiveness.

Question 14

Fariba is in line for a senior vice president position at a large hotel conglomerate.She has just received a letter, appointing her to the national environmental task force for water and electricity conservation.What is happening to her career?

Accepted Answer

Receiving an appointment to a national environmental task force for water and electricity conservation indicates that Fariba has been given a committee assignment, rather than a promotion, job rotation, salary adjustment, or a role specifically to make the company a "green" employer.

Question 15

Kurt Lewin's change process model is best suited for which of the following organizational image metaphors?

Accepted Answer

Kurt Lewin's change process model, which includes the stages of unfreezing, changing, and refreezing, is best suited for the "calm waters" metaphor. This metaphor suggests that an organization typically experiences a stable environment but occasionally goes through periods of change, aligning well with Lewin's structured approach to managing change.

Question 16

Which of the following is NOT true of Organizational Development?

Accepted Answer

Organizational Development (OD) primarily focuses on internal factors and changes within an organization rather than external environmental factors. While OD may consider the impact of external factors, the use of surveys to determine these is not a primary characteristic of OD. Surveys are more commonly used to assess internal issues, attitudes, and processes.

Question 17

Jeremiah owns a ski instruction school in the Berkshire Mountains, a dog training academy in Connecticut, and an investment house in Boston.He just told Chet, one of his most promising investment managers, to run the dog academy for six months.What technique is Jeremiah using?

Accepted Answer

Jeremiah is using job rotation, a technique where employees are moved between different jobs to increase their understanding of various positions and to gain new skills. By having Chet manage the dog academy, Jeremiah is rotating his job from investment management to a completely different role.

Question 18

Rahim, director of training for a large hospital, has developed a new "Tender, loving care" nurse training program.He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program.Four months later he will measure patient satisfaction again.What training evaluation method is Rahim using?

Accepted Answer

Rahim is using the "Pre-post training performance with control group method" because he measures patient satisfaction before and after the training program in both experimental (nurses who went through the new program) and control groups (nurses who did not go through the program). This allows for a comparison to see if the training had an effect.

Question 19

Fernando, director of training for a large choral ensemble, is evaluating a new training program to improve performance skills for all singers.He has gathered performance information about mistakes and miscues in performance, number of practices required for quality, the number of practices interrupted by personality issues or timing factors, and other work-related indicators.He plans to compare similar figures gathered next season after employees complete the course.What training evaluation method is Fernando using?

Accepted Answer

Fernando is using the pre-post training performance method, as he is comparing performance information (like mistakes and miscues in performance) before and after the training program to evaluate its effectiveness.

Question 20

Which of the following describes the white-water rapids metaphor for the change process?

Accepted Answer

The white-water rapids metaphor describes the change process as occurring in an unpredictable and unstable environment, similar to navigating through turbulent waters.

Quiz 7: Onboarding, Training, and Developing Employees