The New Supervisor (Scenario)
Dawood is a new supervisor and has been assigned to supervise a group of manufacturing operatives. As he begins his job, he observes the employees under his supervision. These employees have been working for several years in this company. The attitude of each employee is different.
-One of the employees is an active participant in work teams, volunteers if she sees a need for a job to be done, and frequently makes positive comments about how much she appreciates the company. Her ________ shapes her attitude.
A) organizational citizenship behavior
B) global commitment
C) job involvement
D) organizational commitment

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to voluntary actions that are not part of formal job requirements but contribute positively to the organization, such as volunteering and making positive comments.