The term "unfreezing" refers to:
A) creating a warmer, more personal climate in the organization.
B) mutual engagement.
C) creating dissatisfaction with the status quo.
D) using conflict resolution to resolve longstanding problems in the organization.
E) none of the above

Question

Quizplus · Accepted Answer

"Unfreezing" is a term used in change management, referring to the process of making individuals or groups aware of the need for change, thereby creating dissatisfaction with the current state or status quo. This is a crucial first step in Lewin's three-step change model, which involves unfreezing, changing, and refreezing.

The Term "Unfreezing" Refers To