Question 1

Based on Lewin's Change Model, moving is found in which stage?
A) Stage 1
B) Stage 2
C) Stage 3
D) Stage 4
E) Stage 5

Accepted Answer

Lewin's Change Model consists of three stages: Unfreezing, Moving (or Changing), and Refreezing. Moving is the second stage, where the actual transition or change occurs.

Question 2

Effective change involves:
A) content
B) process
C) what is being changed
D) how are the changes being implemented
E) all of the above

Accepted Answer

Effective change involves all aspects mentioned: the content or what is being changed, and the process or how the changes are being implemented.

Question 3

Behavior (B) is a function of the person himself (P) and the environmental context (E) in which that person operates. Therefore:
A) B * ƒ (P, E)
B) B + ƒ (P, E)
C) B = ƒ (P, E)
D) ƒ (P, E) = B
E) none of the above

Accepted Answer

The equation B = ƒ (P, E) represents the idea that behavior is a function of both the person and the environment, which aligns with the given statement.

Question 4

Company X recently went through a process of major and shared diagnoses of their internal barriers in order to improve performance. Based on Lewin's Change Model, this is in _______.
A) Stage 1: unfreezing
B) Stage 3: refreezing
C) Stage 2: moving
D) all of the above
E) none of the above

Accepted Answer

This process is part of Stage 1: unfreezing in Lewin's Change Model, where an organization becomes aware of the need for change through critical self-analysis.

Question 5

To understand or to predict behavior, the person and his/her environment have to be considered as one constellation of _______factors. The person and his context, in that view, are______ variables shaping behavior.
A) interdependent; dependence
B) dependence; interdependent
C) incremental; interdependent
D) interacting; interdependent
E) none of the above

Accepted Answer

The correct answer is "interacting; interdependent" because it reflects the idea that the person and their environment interact with each other in complex ways, and both are interdependent variables that influence behavior. This perspective emphasizes the dynamic relationship between an individual and their surroundings.

Question 6

According to Lewin, the_______ way to motivate an individual to change is to create a sense of ________with the _________.
A) best; satisfaction; organization
B) worst; satisfaction; organization
C) optimum; equilibrium; status quo
D) only; disequilibrium; status quo

Accepted Answer

Lewin's change theory posits that creating a sense of disequilibrium with the status quo is a key method to motivate individuals to change, as it disrupts the current balance, encouraging movement towards a new equilibrium.

Question 7

_________take(s) as a starting point for change the work that needs to be undertaken in order for a unit to achieve outstanding performance.
A) task assignment
B) shifts in organizational effectiveness
C) performance perspective
D) task alignment
E) none of the above

Accepted Answer

Task alignment involves organizing and aligning tasks to ensure that a unit can achieve outstanding performance, making it a starting point for change.

Question 8

The term "unfreezing" refers to:
A) creating a warmer, more personal climate in the organization.
B) mutual engagement.
C) creating dissatisfaction with the status quo.
D) using conflict resolution to resolve longstanding problems in the organization.
E) none of the above

Accepted Answer

"Unfreezing" is a term used in change management, referring to the process of making individuals or groups aware of the need for change, thereby creating dissatisfaction with the current state or status quo. This is a crucial first step in Lewin's three-step change model, which involves unfreezing, changing, and refreezing.

Question 9

Which of the following is NOT considered to be a part of the external environment based on the Congruence Model of Effectiveness?
A) company's financial position
B) labor market
C) government regulations
D) customer trends
E) none of the above

Accepted Answer

The company's financial position is considered an internal factor, while the labor market, government regulations, and customer trends are external factors in the Congruence Model.

Question 10

ABC Inc. recently trained employees for newly required skills. This is an example of Lewin's Change Model, in _______.
A) Stage 1: unfreezing
B) Stage 3: refreezing
C) Stage 2: moving
D) all of the above
E) none of the above

Accepted Answer

Training employees for newly required skills is an example of the "moving" stage in Lewin's Change Model, where changes are implemented.

Question 11

The effectiveness of organizations will be determined by a state of congruence between people, process, structure, values, and environment. Such underlying assumption is based on which organizational development perspectives?
A) system perspective
B) alignment perceptive
C) participation perspective
D) teamwork perspective
E) problem-solving perspective

Accepted Answer

The answer of The effectiveness of organizations will be determined...

Question 12

The group______ is (are) the shared expectations of how group members ought to behave.
A) standards
B) changes
C) norms
D) policy
E) association

Accepted Answer

Norms are the shared expectations within a group about how members should act. They provide guidelines or standards for behavior in social settings, including within organizations or teams.

Question 13

Based on Lewin's Change Model, the order of stages are:
A) unfreezing, moving, refreezing.
B) moving, refreezing, unfreezing.
C) unfreezing, freezing, moving.
D) moving, unfreezing, refreezing.
E) none of the above

Accepted Answer

Lewin's Change Model consists of three main stages: unfreezing, moving (or changing), and refreezing. This model is used to understand and facilitate organizational change.

Question 14

In Lewin's view, getting group members to change their behaviors, and having those new behaviors become lasting rather than fleeting, involves breaking a(n) " ________."
A) social habit
B) social status
C) organizational culture
D) group culture
E) none of the above

Accepted Answer

Lewin's change management model involves breaking a "social habit" to facilitate lasting behavioral change among group members.

Question 15

To be effective, a change leader's initial task is to create_______ .
A) behavior
B) characteristics
C) business processes
D) relationship
E) unfreezing

Accepted Answer

The initial task of a change leader is to create "unfreezing," which means preparing the organization to accept that change is necessary. This involves breaking down the existing status quo before new ways of operating can be adopted.

Question 16

In managing change, conflict:
A) is always a positive force.
B) is never a positive force.
C) should be avoided at all cost.
D) should be managed collaboratively.

Accepted Answer

Conflict in the context of managing change can be a catalyst for innovation and improvement when managed collaboratively. It encourages the airing of different viewpoints and can lead to better solutions.

Question 17

In the Congruence Model of Effectiveness, the Internal Context refers to:
A) organizational purpose.
B) strategy.
C) business model.
D) organizational design.
E) all of the above

Accepted Answer

The Internal Context in the Congruence Model of Effectiveness encompasses all elements within an organization that can be managed or influenced to achieve effectiveness, including organizational purpose, strategy, business model, and organizational design.

Question 18

Company X recently merged with Company Y. After extensive discussions with employees from both companies, a new direction was identified. The executives decided to create a new structure to reinforce this move. This is an example of Lewin's Change Model in which stage?
A) Stage 1: unfreezing
B) Stage 3: refreezing
C) Stage 2: moving
D) all of the above
E) none of the above

Accepted Answer

The described scenario is an example of the "refreezing" stage in Lewin's Change Model, where new behaviors are solidified into the organization's culture after a change has been implemented.

Question 19

_________offers a complex and systemic perspective on how and why people behave and organizations operate.
A) organizational behavior
B) organizational development
C) organizational change
D) organizational policy
E) none of the above

Accepted Answer

The answer of _________offers a complex and systemic perspective on...

Question 20

Effective organizational change starts with:
A) working to motivate the individual.
B) changing the context of individual behavior.
C) calling in diagnostic consultants.
D) getting funding for the change.
E) none of the above

Accepted Answer

Changing the context of individual behavior is crucial as it addresses the environment and systems that influence behavior, making it more effective for sustainable organizational change.

Quiz 2: Theories of Effective Change Implementation

Based on Lewin's Change Model, moving is found in which stage?

Effective change involves:

Behavior (B) is a function of the person himself (P) and the environmental context (E) in which that person operates. Therefore:

Company X recently went through a process of major and shared diagnoses of their internal barriers in order to improve performance. Based on Lewin's Change Model, this is in _______.

To understand or to predict behavior, the person and his/her environment have to be considered as one constellation of _factors. The person and his context, in that view, are variables shaping behavior.

According to Lewin, the_ way to motivate an individual to change is to create a sense of with the ___.

_________take(s) as a starting point for change the work that needs to be undertaken in order for a unit to achieve outstanding performance.

The term "unfreezing" refers to:

Which of the following is NOT considered to be a part of the external environment based on the Congruence Model of Effectiveness?

ABC Inc. recently trained employees for newly required skills. This is an example of Lewin's Change Model, in _______.

The effectiveness of organizations will be determined by a state of congruence between people, process, structure, values, and environment. Such underlying assumption is based on which organizational development perspectives?

The group______ is (are) the shared expectations of how group members ought to behave.

Based on Lewin's Change Model, the order of stages are:

In Lewin's view, getting group members to change their behaviors, and having those new behaviors become lasting rather than fleeting, involves breaking a(n) " ________."

To be effective, a change leader's initial task is to create_______ .

In managing change, conflict:

In the Congruence Model of Effectiveness, the Internal Context refers to:

Company X recently merged with Company Y. After extensive discussions with employees from both companies, a new direction was identified. The executives decided to create a new structure to reinforce this move. This is an example of Lewin's Change Model in which stage?

_________offers a complex and systemic perspective on how and why people behave and organizations operate.

Effective organizational change starts with: