Which of the following statements is true of a process map
A) It distorts the boundaries of a process.
B) Including non-value-added activities in a process map is one of the important responsibilities of operations managers.
C) It documents how work either is or should be accomplished.
D) Adding multiple approval requirements for all transactions in a process map is a crucial part in the creation of the process map.

Question

Quizplus · Accepted Answer

A process map documents how work either is or should be accomplished, providing a visual representation of a process from start to finish. It may include value-added and non-value-added activities, but the goal is to clearly depict the steps involved in the process. Distorting the boundaries of a process or adding unnecessary approval requirements would not improve the accuracy or usefulness of the process map.

Which of the Following Statements Is True of a Process