Management strategies to improve process designs of services focus on:
A) decreasing process costs by adding multiple approval requirements for all transactions.
B) decreasing process bottlenecks by adding non-value-added activities to a process.
C) increasing product and service quality by reducing defects and service upsets.
D) increasing agility by making service processes mechanistic and controlled.

Question

Quizplus · Accepted Answer

The most effective management strategy to improve process designs of services is to increase product and service quality by reducing defects and service upsets. This can be achieved through continuous improvement efforts such as Six Sigma, Lean, or Kaizen. Adding multiple approval requirements (A) will increase process costs and add unnecessary delays, while adding non-value-added activities (B) will create more bottlenecks and ultimately decrease efficiency. Making service processes mechanistic and controlled (D) can inhibit flexibility and innovation, which is important in today's dynamic business environment.

Management Strategies to Improve Process Designs of Services Focus On