Question 1

Which of the following is not a good technique to implement when encountering conflict?
A)Listen to the other viewpoints that are being presented.
B)Do not repress your anger, instead use it productively.
C)Focus on finding the best solution to the conflict.
D)Tell off your customer and end the conversation satisfied that you had the last word.

Accepted Answer

Telling off a customer and ending the conversation with the satisfaction of having the last word is not a professional or effective conflict resolution technique. It does not contribute to resolving the conflict or maintaining a positive relationship.

Question 2

How important is follow-up to the solution of a problem?

Accepted Answer

Follow-up is checking back to determine whether or a situation is operating according to the initial plan Without adequate follow-up, the process of negotiation can be a waste of time Follow-up is the positive conclusion to most customer interactions

Question 3

Select a problem or decision to be made and create a mind map to explore possible solutions.

Accepted Answer

Problem: Choosing a new career path

Possible Solutions:
1. Research different industries and job opportunities
2. Consider further education or training in a new field
3. Seek advice from career counselors or mentors
4. Network with professionals in potential new fields
5. Explore freelance or entrepreneurial opportunities
6. Consider the potential for remote or flexible work options
7. Evaluate the potential for work-life balance in different career paths
8. Reflect on personal interests and passions to guide decision-making
9. Consider the potential for growth and advancement in different industries
10. Assess the potential for financial stability and job security in different fields

By creating a mind map to explore these possible solutions, you can visually organize and connect different ideas and considerations related to choosing a new career path. This can help you weigh the pros and cons of each option and make a more informed decision.

Question 4

How can brainstorming provide the opportunity for creative problem solving?

Accepted Answer

The answer of How can brainstorming provide the opportunity for...

Question 5

Why is it helpful for organizations to train their employees in possible approaches to problem solving?

Accepted Answer

The answer of Why is it helpful for organizations to...

Question 6

Explain the problem-solving model, and the seven steps to determining and implementing a solution.

Accepted Answer

The answer of Explain the problem-solving model, and the seven...

Question 7

How can the use of creativity in problem solving more effectively address unique situations?

Accepted Answer

The answer of How can the use of creativity in...

Question 8

A positive way to view problems is to think of them as opportunities.How can this approach reduce the temptation to respond defensively to customer's problems or frustrations?

Accepted Answer

The answer of A positive way to view problems is...

Question 9

A problem solving strategy in which a sheet of paper with a center line is used to illustrate the argument for and against a possible solution is commonly called a/an:
A)organizational chart.
B)brainstorming exercise.
C)pro/con sheet.
D)flow chart.

Accepted Answer

A pro/con sheet is a simple yet effective problem-solving strategy where arguments for and against a possible solution are listed side by side on a sheet of paper, typically divided by a center line, to help in decision-making.

Question 10

Why is an understanding of your company's policies important when negotiating a solution to a challenge?

Accepted Answer

The answer of Why is an understanding of your company's...

Question 11

A commonly used method of illustrating the hierarchy of a company is through the use of ______.
A)flow charts
B)organizational charts
C)annual reports
D)family tree

Accepted Answer

Organizational charts are specifically designed to show the structure of an organization, including the hierarchy and relationships between different positions or departments.

Question 12

An active resolution to a challenging situation is referred to as:
A)creativity.
B)problem solving.
C)apologizing.
D)conflict management.

Accepted Answer

Problem solving is the active resolution of a challenging situation.

Question 13

A hostile encounter that occurs as a result of opposing needs, wishes, or ideas is called:
A)problem solving.
B)negotiation.
C)a difficult situation.
D)conflict.

Accepted Answer

A hostile encounter due to opposing needs, wishes, or ideas is defined as a conflict.

Question 14

Why is a simplistic approach to problem solving, like the use of pro/con sheets, frequently the most productive?

Accepted Answer

The answer of Why is a simplistic approach to problem...

Quiz 3: Problem Solving

Which of the following is not a good technique to implement when encountering conflict?

How important is follow-up to the solution of a problem?

Select a problem or decision to be made and create a mind map to explore possible solutions.

How can brainstorming provide the opportunity for creative problem solving?

Why is it helpful for organizations to train their employees in possible approaches to problem solving?

Explain the problem-solving model, and the seven steps to determining and implementing a solution.

How can the use of creativity in problem solving more effectively address unique situations?

A positive way to view problems is to think of them as opportunities.How can this approach reduce the temptation to respond defensively to customer's problems or frustrations?

A problem solving strategy in which a sheet of paper with a center line is used to illustrate the argument for and against a possible solution is commonly called a/an:

Why is an understanding of your company's policies important when negotiating a solution to a challenge?

A commonly used method of illustrating the hierarchy of a company is through the use of ______.

An active resolution to a challenging situation is referred to as:

A hostile encounter that occurs as a result of opposing needs, wishes, or ideas is called:

Why is a simplistic approach to problem solving, like the use of pro/con sheets, frequently the most productive?