"What has the client told me?" "What is the content of the message?" "What is an appropriate sentence stem? "How can I translate the client's key content into my own words?" These are four steps in:
A) clarification.
B) reflection.
C) paraphrase.
D) summarization.

Question

Quizplus · Accepted Answer

These steps describe the process of paraphrasing, where the listener translates the speaker's key content into their own words to ensure understanding and clarity.

"What Has the Client Told Me?" "What Is the Content