Question 1

The theory that treats work as internal to the organization is
A) Theory Z
B) Scientific management
C) TQM
D) Exchange theory

Accepted Answer

Theory Z, developed by William Ouchi, emphasizes employee involvement and participation in decision making, which increases employee loyalty and job satisfaction. This theory considers work as an internal aspect of the organization, reflecting a paternalistic management style that fosters a sense of community and teamwork. Scientific management, on the other hand, views work as an external, measurable activity that can be broken down into small, repetitive tasks, while TQM focuses on continuous improvement and customer satisfaction. Exchange theory emphasizes the mutual exchange of goods and services between individuals or groups and may not be as closely related to internal work processes.

Question 2

The form of authority derived from a belief of sacredness in the social order is labeled as
A) Religion
B) Traditional
C) Legal
D) Legitimate

Accepted Answer

A

Question 3

The formal organizational structure links people together in terms of the
A) Organizational Goals
B) Organizational Role
C) Organizational Mission
D) Organizational Objectives

Accepted Answer

The formal organizational structure defines the various roles and positions within an organization and how they are linked together. This helps to ensure that everyone is clear on their job responsibilities and how their work contributes to the achievement of the organization's goals and objectives. While the organizational mission and goals may be reflected in the formal structure, they are not the primary focus.

Question 4

Douglas McGregor can be best understood as
A) An advocate of Theory X
B) An advocate of Theory Y
C) An advocate of Theory Z
D) An advocate of continued research into motivation

Accepted Answer

The answer of Douglas McGregor can be best understood as
A)...

Question 5

Subsystems that are intermediate, steady state components of a larger system as known as
A) Interfaces
B) Boundaries
C) Holons
D) Inputs

Accepted Answer

Subsystems that are intermediate, steady state components of a larger system are known as holons. Choices A, B, and D do not accurately describe this concept.

Question 6

The Human Relationists posit that workers often do not act as individuals but as
A) The function of roles
B) Automatons
C) Expected to perform
D) Group members

Accepted Answer

Human Relationists believed that workers do not act solely as individuals but as members of a group. They emphasized the importance of social interactions, group dynamics, and communication within the workplace, and believed that employee satisfaction, motivation, and productivity could be improved through a focus on these factors.

Question 7

Using the structures and resources of the organization, transforming inputs into outputs is known as
A) Homeostasis
B) Signal inputs
C) Signal outputs
D) Conversion operations

Accepted Answer

Transforming inputs into outputs is an essential part of the conversion operations of an organization. The resources and structures of the organization are utilized to achieve this conversion, which is the primary function of the organization. Option A, homeostasis, refers to the tendency of an organization to maintain stability or balance, which is not related to the conversion of inputs to outputs. Options B and C, signal inputs, and signal outputs respectively, are not relevant to the given question.

Question 8

How open should a formal organization be? Use an agency example. Explore the process of indoctrinating workers into agency culture. Explore the problems of getting clients across the interface into an organization without being fragmented. Explore the process of reconciling agency procedures with individual client goals.

Accepted Answer

The answer of How open should a formal organization be?...

Question 9

A conceptualization of formal organization from a rationalist perspective is identified with the notion of
A) Bureaucracy
B) Group
C) Social system
D) Agency

Accepted Answer

The rationalist perspective emphasizes the formal and impersonal nature of organizations, which is captured by the bureaucratic concept of organization. Bureaucracy refers to a hierarchical, rule-bound organization that operates based on a rational-legal authority system, where decisions are based on objective rules and procedures rather than emotions or personal interests. Therefore, the best choice is A) Bureaucracy.

Question 10

Can formal organizations avoid depersonalization? Explore worker commitment issues. Explore management flexibility as a deterrent to depersonalization. Explore the nature of the work we do as a factor in burnout and depersonalization in different fields of practice.

Accepted Answer

The answer of Can formal organizations avoid depersonalization? Explore worker...

Question 11

Relationships that dominate in social organizations are
A) Gemeinschaft
B) Gesellschaft
C) Authority
D) Developmental

Accepted Answer

The answer of Relationships that dominate in social organizations are
A)...

Question 12

Total Quality Management can be likened to a race without
A) A winner
B) A finish line
C) A starting gun
D) Spectators

Accepted Answer

Total Quality Management is a continuous process of improving the quality of products, services, and processes. There is no specific finish line as the goal is to consistently improve and maintain high standards of quality. The absence of a finish line encourages the organization to strive for excellence and continuously improve.

Question 13

One of the findings of the Hawthorne Studies was that the level of production was not necessarily set by physiological capacity of the workers but by
A) Increasing responsibility
B) Social norms
C) Sanctions on behavior
D) Economic rewards

Accepted Answer

The Hawthorne Studies found that social norms and group dynamics played a significant role in determining the level of production of workers. This was seen when the introduction of social pressure from the researchers led to increased productivity, even though the physical conditions remained the same. It was also seen when the workers themselves set production goals and norms within their group, and these were often higher than those set by management. The studies showed that the behavior of individuals in a group was influenced by social factors and that production was not solely determined by physiological capacity or economic rewards.

Question 14

In conceptualizing a hierarchy of outcomes, which of the following does not refer to a future end state of the system?
A) Goals
B) Mission
C) Activities
D) Objectives

Accepted Answer

The answer of In conceptualizing a hierarchy of outcomes, which...

Question 15

Can a caring organization exist? Explore client compassion as a process and a goal of organizations. Explore concern for the individual (worker or client) as an impediment to efficiency. Explore workplace alienation in relationship to turnover, workplace violence, and worker alienation.

Accepted Answer

The answer of Can a caring organization exist? Explore client...

Question 16

The feature referred to in the rationalist perspective as 'standardization of role performance' is most clearly operationalized by the administrative concept labeled
A) Delegation
B) Decision making
C) Control
D) Job description

Accepted Answer

The answer of The feature referred to in the rationalist...

Question 17

In the Weberian bureaucracy, the chief means through which control is exercised is
A) Legal authority
B) Charismatic authority
C) Traditional authority
D) Laws

Accepted Answer

According to Max Weber, the Weberian bureaucracy is based on legal-rational authority, which means that control is exercised through formal rules and procedures. In this type of bureaucracy, decisions are made according to established rules and regulations, and authority is based on the position held by an individual within the organization. Therefore, the chief means through which control is exercised in the Weberian bureaucracy is legal authority.

Question 18

What is the nature of organizations? Explore rational aspects of formalorganizations. Explore emotional issues in organizational operations. Explore beliefs about whether organizations are made up of individuals, roles, or small groups. Describe the significance of each option.

Accepted Answer

The answer of What is the nature of organizations? Explore...

Question 19

According to Brannen and Streeter, TQM is clearly consistent with the foundations of social work practice because it is based on
A) A humanistic philosophy
B) Goal attainment
C) A social systems perspective
D) The rationalist position

Accepted Answer

Brannen and Streeter argue that TQM aligns with social work practice because it is rooted in a humanistic philosophy focused on meeting the needs of individuals and improving their well-being.

Question 20

What will work life consist of in an age of agency turbulence? Explore worker loyalty in an age of ad hoc organizations. Explore the implications for client service in a shifting landscape of rapidly changing organizations and services. Discuss whether this turbulence serves the latent function of denying services that are onlyreluctantly offered by society to oppressed groups.

Accepted Answer

The answer of What will work life consist of in...

Quiz 11: Organizational Theories

The theory that treats work as internal to the organization is

The form of authority derived from a belief of sacredness in the social order is labeled as

The formal organizational structure links people together in terms of the

Douglas McGregor can be best understood as

Subsystems that are intermediate, steady state components of a larger system as known as

The Human Relationists posit that workers often do not act as individuals but as

Using the structures and resources of the organization, transforming inputs into outputs is known as

A conceptualization of formal organization from a rationalist perspective is identified with the notion of

Can formal organizations avoid depersonalization? Explore worker commitment issues. Explore management flexibility as a deterrent to depersonalization. Explore the nature of the work we do as a factor in burnout and depersonalization in different fields of practice.

Relationships that dominate in social organizations are

Total Quality Management can be likened to a race without

One of the findings of the Hawthorne Studies was that the level of production was not necessarily set by physiological capacity of the workers but by

In conceptualizing a hierarchy of outcomes, which of the following does not refer to a future end state of the system?

Can a caring organization exist? Explore client compassion as a process and a goal of organizations. Explore concern for the individual (worker or client) as an impediment to efficiency. Explore workplace alienation in relationship to turnover, workplace violence, and worker alienation.

The feature referred to in the rationalist perspective as 'standardization of role performance' is most clearly operationalized by the administrative concept labeled

In the Weberian bureaucracy, the chief means through which control is exercised is

What is the nature of organizations? Explore rational aspects of formalorganizations. Explore emotional issues in organizational operations. Explore beliefs about whether organizations are made up of individuals, roles, or small groups. Describe the significance of each option.

According to Brannen and Streeter, TQM is clearly consistent with the foundations of social work practice because it is based on