Question 1

When applied to problem solving, ____ behavior leads to appropriate decisions, not necessarily the optimal ones.
A) logical
B) ethical
C) systematic
D) hurried

Accepted Answer

Ethical behavior in problem-solving focuses on making decisions that are morally right and fair, rather than optimizing for the best possible outcome in terms of efficiency or profit. This approach ensures decisions are appropriate by adhering to ethical standards, but it does not guarantee that the decisions are the absolute best or most efficient ones.

Question 2

Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.
A) evaluating your ideas
B) modifying your ideas
C) improving your ideas
D) ruminating on your ideas

Accepted Answer

Ruminating on your ideas can actually hinder the development of a good solution. It's important to take action and experiment with different solutions to find what works best.

Question 3

When criteria has differing importance levels, take the differences into account by assigning ____ to each option.
A) weights
B) costs
C) a unique ID
D) a delegate

Accepted Answer

Weights allow for the consideration of differing importance levels by assigning a value or percentage to each option. This allows for more accurate comparisons and decision-making.

Question 4

-The figure above is an example of a ____ diagram
A) mind map
B) cause-and-effect
C) fishbone
D) flowchart

Accepted Answer

The answer of 
-The figure above is an example of...

Question 5

In order to evaluate the solutions, Kyle considered the ____.
A) pros of each alternative
B) cons of each alternative
C) how he could objectively measure the alternatives
D) all of the above

Accepted Answer

The answer of In order to evaluate the solutions, Kyle...

Question 6

MODIFIED TRUE/FALSE -Solution criteria are the variables that drive your decisions._________________________

Accepted Answer

Evaluation

Question 7

News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.
A) RSS
B) BSS
C) TSS
D) LSS

Accepted Answer

RSS (Really Simple Syndication) is a syndication technology that allows websites and other sources to share their content in a standardized format that can be easily read and interpreted by other applications. News mashups use RSS to gather and aggregate content from various sources, which is then presented in a personalized news summary on the user's desktop. Therefore, choice A is the correct answer. Choices B, C, and D do not apply to this scenario.

Question 8

-Referring to the figure above, when you prepare this type of diagram it is recommended that you ____.
A) fill it out quickly, without pausing
B) fill it out slowly, pausing to think
C) fill it out at a medium pace, pausing 3-5 seconds after an entry
D) none of the above

Accepted Answer

The answer of 
-Referring to the figure above, when you...

Question 9

MODIFIED TRUE/FALSE -Brainstorming is a powerful creativity tool you can use to generate ideas and alternatives._________________________

Accepted Answer

Brainstorming is indeed a powerful creativity tool that can help individuals or groups generate ideas and alternatives.

Question 10

Before narrowing the solutions down to three, Kyle generated ____.
A) as many ideas as he could
B) between two and five ideas
C) no more than five ideas
D) no more than ten ideas

Accepted Answer

Kyle generated as many ideas as he could before narrowing the solutions down to three, indicating an open, brainstorming approach rather than limiting himself to a specific number of ideas.

Question 11

Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.
A) before you put it into practice
B) during rollout
C) after you put it into practice
D) none of the above

Accepted Answer

Building support for your solution before putting it into practice allows you to address any potential concerns or resistance from others and gain their buy-in. This helps to minimize any negative impacts that the change may have on others in the organization. It also helps to create a sense of ownership and collaboration, leading to a smoother implementation process.

Question 12

MODIFIED TRUE/FALSE -When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem._________________________

Accepted Answer

Collective wisdom refers to the shared knowledge and experience a group of people can apply to a problem, so it is important to take advantage of it in problem solving.

Question 13

MODIFIED TRUE/FALSE -Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another._________________________

Accepted Answer

software

Question 14

-Referring to the figure above, when preparing this diagram, your first entry would be ____.
A) Innovate
B) Increase sales of Quest tours
C) Add perks
D) any of the above

Accepted Answer

The answer of 
-Referring to the figure above, when preparing...

Question 15

MODIFIED TRUE/FALSE -Malcolm Gladwell coined the term "thin-slicing," which is the ability to sense what is important from a very narrow period of experience._________________________

Accepted Answer

This statement is true. Malcolm Gladwell introduced the concept of thin-slicing in his book "Blink: The Power of Thinking Without Thinking."

Question 16

Instead of gathering data, analyzing it, and exploring alternatives systematically, most adaptive techniques involve ____.
A) intuition
B) logic
C) common sense
D) all of the above

Accepted Answer

Adaptive techniques often rely on intuition, logic, and common sense rather than a systematic analysis of data and exploration of alternatives. These approaches are more about adapting to situations using a combination of these elements to make decisions or solve problems.

Question 17

Online tools such as Yahoo Pipes, Microsoft Popfly, and Kapow Technologies let you create ____ online.
A) forms
B) tables
C) mashups
D) PowerPoint presentations

Accepted Answer

Yahoo Pipes, Microsoft Popfly, and Kapow Technologies are all platforms for creating mashups, which are web applications that combine data from multiple sources.

Question 18

MODIFIED TRUE/FALSE -After you identify a problem and explore its causes and related issues, it is time to develop a mashup._________________________

Accepted Answer

solution

Question 19

Topics to discuss with stakeholders include ____.
A) what the decision is
B) how the solution will be put into place
C) how changes will be decided on and made
D) all of the above

Accepted Answer

All of the above options are relevant when discussing with stakeholders. It is important to discuss what decision needs to be made, how the solution/plan will be implemented and any changes that may occur during the process. All of these topics can help stakeholders understand the scope of the project and their role in it.

Question 20

MODIFIED TRUE/FALSE -A botnet refers to a collection of software robots, or bots, that run independently on computers without revealing themselves to the owner._________________________

Accepted Answer

The answer of MODIFIED TRUE/FALSE -A botnet refers to a collection...

Quiz 2: Solving the Problem

When applied to problem solving, ____ behavior leads to appropriate decisions, not necessarily the optimal ones.

Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.

When criteria has differing importance levels, take the differences into account by assigning ____ to each option.

-The figure above is an example of a ____ diagram

In order to evaluate the solutions, Kyle considered the ____.

MODIFIED TRUE/FALSE -Solution criteria are the variables that drive your decisions._________________________

News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.

-Referring to the figure above, when you prepare this type of diagram it is recommended that you ____.

MODIFIED TRUE/FALSE -Brainstorming is a powerful creativity tool you can use to generate ideas and alternatives._________________________

Before narrowing the solutions down to three, Kyle generated ____.

Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.

MODIFIED TRUE/FALSE -When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem._________________________

MODIFIED TRUE/FALSE -Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another._________________________

-Referring to the figure above, when preparing this diagram, your first entry would be ____.

MODIFIED TRUE/FALSE -Malcolm Gladwell coined the term "thin-slicing," which is the ability to sense what is important from a very narrow period of experience._________________________

Instead of gathering data, analyzing it, and exploring alternatives systematically, most adaptive techniques involve ____.

Online tools such as Yahoo Pipes, Microsoft Popfly, and Kapow Technologies let you create ____ online.

MODIFIED TRUE/FALSE -After you identify a problem and explore its causes and related issues, it is time to develop a mashup._________________________

Topics to discuss with stakeholders include ____.

MODIFIED TRUE/FALSE -A botnet refers to a collection of software robots, or bots, that run independently on computers without revealing themselves to the owner._________________________