Question 1

Which of the following is a key difference between quality control and quality assurance?
A) High level managers perform quality control whereas middle managers perform quality assurance.
B) Quality assurance is more proactive than quality control.
C) Quality assurance is a subset of quality control process.
D) Quality control is continuous, whereas quality assurance is intermittent.
E) Quality control is typically preferred by organizations that focus on quality.

Accepted Answer

B) Quality control involves measuring quality after production, whereas quality assurance is a more proactive approach.

Question 2

________ refers to the creation of identical goods or services in large quantities.
A) Mass customization
B) Batch-of-one production
C) Mass production
D) Customized production
E) Mass personalization

Accepted Answer

C) Mass production refers to the creation of identical goods or services, usually in large quantities.

Question 3

Dell Computers allows customers to place orders online.The company produces major parts using bulk production and allows customers to personalize such features as software,color,memory size,and screen size.This type of manufacturing is an example of ________.
A) mass customization
B) mass production
C) customized production
D) mass manufacturing
E) batch-of-one production

Accepted Answer

A) Mass customization is a manufacturing approach in which part of the product is mass produced and the remaining features are customized for each buyer. Dell is using mass customization in this case.

Question 4

________ is a special type of bar chart that shows the progress of all the tasks needed to complete a project.
A) Forecast schedule
B) Gantt chart
C) Value chart
D) PERT diagram
E) Supply chain diagram

Accepted Answer

B) A Gantt chart is a special type of bar chart that shows the progress of all the tasks needed to complete a project.

Question 5

Jass Glass Studio has been hired to make a church window.A church hires the company to make ten windows based on a design provided by the Church.This is an example of ________.
A) mass production
B) batch production
C) customized production
D) mass customization
E) standard production

Accepted Answer

C) Customized production is the creation of a unique good or service for each customer. The firm is producing a unique product for the customer in this case.

Question 6

Most services are consumed at the same time they are produced and cannot exist before or after that time.This means that most services are ________.
A) separable
B) scalable
C) perishable
D) measurable
E) standardized

Accepted Answer

C) Most services are consumed at the same time they are produced and cannot exist before or after that time. This refers to the perishable nature of services.

Question 7

Grinder is a manufacturer of aluminum and steel balls used in large machineries.The company periodically estimates the future demand of its products and bases manufacturing on this data.Such estimates of the company are called ________.
A) operation plans
B) PERT reports
C) resource plans
D) critical paths
E) production forecasts

Accepted Answer

E) Production forecasts are estimates of future demand for a company's products. Here the company is performing a production forecast.

Question 8

________ is a comprehensive approach of companywide policies,practices,and procedures to ensure that every product meets quality standards.
A) Statistical process control
B) Quality assurance
C) Quality control
D) Quality directive
E) Corrective management

Accepted Answer

B) Quality assurance is a comprehensive approach of companywide policies, practices, and procedures to ensure that every product meets quality standards. It is a holistic system of integrated policies.

Question 9

The sequence of activities that take the longest time from start to finish in a PERT diagram is called the ________ path.
A) external
B) lagging
C) minor
D) critical
E) buffered

Accepted Answer

D) In a PERT network diagram, the sequence of operations that requires the longest time to complete is referred to as the critical path.

Question 10

________ refers to measuring quality against established standards after the good or service has been produced and weeding out any defective products.
A) Statistical process control
B) Quality assurance
C) Quality control
D) Continuous quality
E) Total quality management

Accepted Answer

C) Quality control refers to measuring quality against established standards after the good or service has been produced and weeding out any defective products.

Question 11

________ refers to the creation of a unique good or service for each customer.
A) Mass production
B) Batch production
C) Customized production
D) Mass customization
E) Standard production

Accepted Answer

C) Customized production is the creation of a unique good or service for each customer. The firm is producing a unique product for the customer in this case.

Question 12

________ is the potential to increase production by expanding or replicating its initial production capacity.
A) Perishability
B) separability
C) Serviceability
D) Scalability
E) Capacity

Accepted Answer

D) Scalability is the potential to increase production by expanding or replicating its initial production capacity. Any business that wants to grow must consider the issue of scalability.

Question 13

Morkel Toys is a manufacturer of toys.The company produces tens of thousands of Barbie Dolls in its factories everyday.It uses large machinery to automate the production and the output is standardized.This is an example of ________.
A) mass customization
B) batch-of-one production
C) mass production
D) customized production
E) mass personalization

Accepted Answer

C) Mass production refers to the creation of identical goods or services, usually in large quantities. The given case is an example of mass production.

Question 14

________ are estimates of future demand for a company's products.
A) Operation plans
B) PERT reports
C) Resource plans
D) Critical paths
E) Production forecasts

Accepted Answer

E) Production forecasts are estimates of future demand for a company's products. Management should balance capacity and demand after forecast.

Question 15

Polar Refrigerator Company reduces its inventory carrying costs by having their vendors deliver materials right before they are needed in the production process.This is an example of ________ inventory management.
A) discounted
B) PERT
C) JIT
D) buffered
E) economic order based

Accepted Answer

C) Just-in-time (JIT) is a type of inventory management in which goods and materials are delivered throughout the production process right before they are needed.

Question 16

________ refers to the efficiency with which an organization can convert inputs to outputs.
A) Productivity
B) Sustainability
C) Security
D) Capacity
E) System value

Accepted Answer

A) Productivity refers to the efficiency with which an organization can convert inputs to outputs.

Question 17

Which of the following is the main purpose of just-in-time systems?
A) disintermediation of distribution
B) bettering work scheduling
C) strategic analysis
D) capacity improvement
E) better inventory management

Accepted Answer

E) Just-in-time (JIT) is a type of inventory management in which goods and materials are delivered throughout the production process right before they are needed. Its main objective is better inventory management.

Question 18

________ is a tool used by manufacturing facilities to coordinate production of all the goods the company makes.
A) JIT system
B) Value web
C) Six Sigma
D) Inventory list
E) Master production schedule

Accepted Answer

E) Manufacturing facilities often use a master production schedule (MPS) to coordinate production of all the goods the company makes.

Question 19

The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as ________.
A) batch-of-one production
B) mass production
C) customized production
D) mass manufacturing
E) mass customization

Accepted Answer

E) Mass customization is a manufacturing approach in which part of the product is mass produced and the remaining features are customized for each buyer. It is a compromise between mass production and custom production.

Question 20

________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.
A) Quality
B) Standard
C) Scalability
D) Capacity
E) Serviceability

Accepted Answer

A) Quality refers to the degree to which a product or process meets reasonable or agreed-upon expectations. A specific set of parameters can be identified that define quality in each situation.

Quiz 9: Production Systems

Which of the following is a key difference between quality control and quality assurance?

________ refers to the creation of identical goods or services in large quantities.

Dell Computers allows customers to place orders online.The company produces major parts using bulk production and allows customers to personalize such features as software,color,memory size,and screen size.This type of manufacturing is an example of ________.

________ is a special type of bar chart that shows the progress of all the tasks needed to complete a project.

Jass Glass Studio has been hired to make a church window.A church hires the company to make ten windows based on a design provided by the Church.This is an example of ________.

Most services are consumed at the same time they are produced and cannot exist before or after that time.This means that most services are ________.

Grinder is a manufacturer of aluminum and steel balls used in large machineries.The company periodically estimates the future demand of its products and bases manufacturing on this data.Such estimates of the company are called ________.

________ is a comprehensive approach of companywide policies,practices,and procedures to ensure that every product meets quality standards.

The sequence of activities that take the longest time from start to finish in a PERT diagram is called the ________ path.

________ refers to measuring quality against established standards after the good or service has been produced and weeding out any defective products.

________ refers to the creation of a unique good or service for each customer.

________ is the potential to increase production by expanding or replicating its initial production capacity.

Morkel Toys is a manufacturer of toys.The company produces tens of thousands of Barbie Dolls in its factories everyday.It uses large machinery to automate the production and the output is standardized.This is an example of ________.

________ are estimates of future demand for a company's products.

Polar Refrigerator Company reduces its inventory carrying costs by having their vendors deliver materials right before they are needed in the production process.This is an example of ________ inventory management.

________ refers to the efficiency with which an organization can convert inputs to outputs.

Which of the following is the main purpose of just-in-time systems?

________ is a tool used by manufacturing facilities to coordinate production of all the goods the company makes.

The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as ________.

________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.