Which of the following would be an external measure?
A)return on investments
B)employee satisfaction
C)process efficiency
D)all of the above

Question

Quizplus · Accepted Answer

An external measure is a metric that focuses on the organization's interaction with its environment, such as financial performance (return on investments) or customer satisfaction. Employee satisfaction and process efficiency are internal measures that focus on the organization's internal operations.

Which of the Following Would Be an External Measure