You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.
A)education and communication
B)participation
C)negotiation
D)manipulation and cooptation
E)coercion

Question

Quizplus · Accepted Answer

A)In this example, the method chosen for overcoming resistance is education and communication.Communicating the logic of a change can reduce employee resistance on two levels.First, it fights the effects of misinformation and poor communication; if employees receive the full facts and clear up misunderstandings, resistance should subside.Second, communication can help "sell" the need for change by packaging it properly.

You Have Brought in the Local Extension Agent to Explain