Which of the following is NOT a guideline for responding to negative online reviews?
A) Avoid addressing negative aspects.
B) Show appreciation for the feedback.
C) Reinforce positive aspects of the feedback.
D) Invite the customer to experience your product or service again.

Question

Which of the following is NOT a guideline for responding to negative online reviews?​
A) ​Avoid addressing negative aspects.
B) ​Show appreciation for the feedback.
C) ​Reinforce positive aspects of the feedback.
D) ​Invite the customer to experience your product or service again.

Quizplus · Accepted Answer

Avoiding addressing negative aspects is not a guideline for responding to negative online reviews. In fact, it is important to acknowledge and address the negative aspects in order to show that you are taking the feedback seriously and are willing to make improvements. The other options (B, C, and D) are all valid guidelines for responding to negative online reviews.

Which of the Following Is NOT a Guideline for Responding