For busy readers, use a simple "no" without adding detailed explanations in your bad-news messages.
Correct Answer:
Verified
Q30: Correspondence involving bad news such as a
Q31: Offering an alternative as a compromise helps
Q32: Use the direct approach to communicate bad
Q33: Your closing should buffer the bad news
Q34: Within the text of a bad-news message,
Q36: Show that you care about the reader
Q37: When a colleague asks you for a
Q38: When refusing a product replacement request in
Q39: An effective customer refusal uses third-person pronouns
Q40: You should not refer to the bad
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