Within the text of a bad-news message, it is appropriate to use passive voice with words such as although and however to soften the refusal and retain goodwill.
Correct Answer:
Verified
Q29: If possible, when firing a someone it
Q30: Correspondence involving bad news such as a
Q31: Offering an alternative as a compromise helps
Q32: Use the direct approach to communicate bad
Q33: Your closing should buffer the bad news
Q35: For busy readers, use a simple "no"
Q36: Show that you care about the reader
Q37: When a colleague asks you for a
Q38: When refusing a product replacement request in
Q39: An effective customer refusal uses third-person pronouns
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents