After selecting a line in a multiple queue system, a customer is ________ when she or he switches to a different line perceive it to be moving faster.
A) jockeying
B) balking
C) reneging
D) weaving

Question

Quizplus · Accepted Answer

The term "jockeying" describes the behavior of a customer in a multiple queue system who switches to a different line because they perceive it to be moving faster. This is often seen as a frustrating experience for other customers who have been waiting in their line for a longer period of time.

After Selecting a Line in a Multiple Queue System, a Customer