According to Maister's Second Law of Service:
A) perceptions minus expectations equal the level of customer satisfaction.
B) first impressions can influence the remainder of the service experience.
C) quality in the service industry is essentially free.
D) a waiting customer cannot be satisfied.

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The Answer of According to Maister's Second Law of Service:
A) perceptions minus expectations equal the level of customer satisfaction.
B) first impressions can influence the remainder of the service experience.
C) quality in the service industry is essentially free.
D) a waiting customer cannot be satisfied.