How are organizations using teams to help increase customer satisfaction?
A) by instituting a system of increased formalization throughout the organization
B) by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
C) by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale
D) by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)
E) by taking direct responsibility for service quality

Question

Quizplus · Accepted Answer

Organizations are using problem-solving teams to identify ways to improve customer satisfaction. These teams study customer needs and expectations, identify areas for improvement, and recommend solutions that can help the organization meet the needs of its customers.

How Are Organizations Using Teams to Help Increase Customer Satisfaction