You are flying first class from Halifax to Vancouver for a well-deserved vacation. Right behind first class a passenger is playing the harmonica loudly and it is obvious That he has had too much to drink. Your perception of the airline changes and you may not choose this airline again. Because you associate the drunken harmonica player with the airline, this is a problem with__________ when it comes to the uniqueness of
Services.
A)inventory
B)inconsisten cy
C)intangibility
D)inseparabili ty

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, and the customer's experience is directly linked to the service environment and other customers. The drunken harmonica player affects your perception of the airline because the service experience cannot be separated from the environment in which it occurs.

You Are Flying First Class from Halifax to Vancouver for a Well-Deserved