CRM has the following effects on a company:
A) Reduces advertising costs
B) Improves the use of the customer channel
C) Helps make it easier to target specific customers
D) All of the above

Question

Quizplus · Accepted Answer

CRM helps in reducing advertising costs by targeting specific customers and improving customer relationships. It also enables companies to optimize their use of customer channels and serve customers more efficiently. Therefore, all the given options are correct.

CRM Has the Following Effects on a Company