The three categories that pertain to crucial CRM questions include:
A) Customers, management, and managerial decision making
B) Customers, managers, and employees
C) Customers, the relationship, and managerial decision making
D) Customers, sales, and product mix

Question

Quizplus · Accepted Answer

The three categories that pertain to crucial CRM questions are customers, the relationship, and managerial decision making. This includes understanding the needs and preferences of customers, maintaining and improving the customer relationship, and making strategic decisions based on the data collected from customers. Option A and D are incorrect as they do not cover all three categories, while Option B includes managers and employees separately, which is not necessary.

The Three Categories That Pertain to Crucial CRM Questions Include