_________with a purchase depends upon the product's performance relative to a buyer's expectations.
A) Customer loyalty
B) Customer delivered value
C) Customer satisfaction
D) Customer purchase intention
E) all of the above

Question

Quizplus · Accepted Answer

Customer satisfaction is the feeling of pleasure or disappointment that results from comparing a product's perceived performance to expectations. If the product meets or exceeds expectations, the customer is satisfied; if it falls short, the customer is dissatisfied. Therefore, customer satisfaction is closely linked to the product's performance relative to the buyer's expectations.

_________With a Purchase Depends Upon the Product's Performance Relative to a Buyer's