The best tool for a discount store to use to determine how its retail clerks respond to customers in wheelchairs would be to:
A) use role playing.
B) conduct several customer satisfaction surveys.
C) institute a complaint and suggestion system.
D) do exit interviews with customers.
E) use mystery shoppers.

Question

Quizplus · Accepted Answer

Mystery shoppers would be the best tool for a discount store to use to determine how its retail clerks respond to customers in wheelchairs. This is because mystery shoppers can provide an unbiased and realistic view of the service provided to customers in wheelchairs, and can identify areas for improvement in a way that would not be possible through other methods such as customer satisfaction surveys, complaint and suggestion systems, or exit interviews. Role playing could be helpful, but it would not provide as accurate a picture of how clerks actually interact with customers in wheelchairs.

The Best Tool for a Discount Store to Use to Determine