When initiating conflict resolution, a supervisor should
A) act as soon as he or she is aware of the problem.
B) ignore it at first because it may go away.
C) get emotionally involved to gain a better understanding of the problem.
D) focus on the personalities of those involved.

Question

Quizplus · Accepted Answer

Acting as soon as possible can prevent the conflict from escalating and becoming more difficult to resolve. Ignoring it could allow the problem to worsen and become more complicated. Getting emotionally involved could lead to bias and cloud judgement. Focusing on personalities rather than the issue at hand can make the conflict more personal and less about finding a solution.

When Initiating Conflict Resolution, a Supervisor Should