When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products, this is an example of:
A)concurrent control
B)feedforward control
C)feedback control
D)bureaucratic control
E)production control

Question

Quizplus · Accepted Answer

Monitoring the number of customer returns is an example of feedback control. Feedback control involves measuring and monitoring of results to determine if performance meets established standards and taking corrective action as needed. In this case, the organization is using feedback from customers returning products to identify potential defects in the production process.

When an Organization Monitors the Number of Customer Returns for Each