Question 1

___________is software that integrates all of the processes that touch a customer.

Accepted Answer

The answer of ___________is software that integrates all of the...

Question 2

Integrated CRM applications store data in (a(n))___________  _ database(s).

Accepted Answer

The answer of Integrated CRM applications store data in (a(n))___________...

Question 3

B2G e -commerce refers to sales between companies and___________ organizations.

Accepted Answer

The answer of B2G e -commerce refers to sales between...

Question 4

In B2B e -commerce,sales are made between companies.

Accepted Answer

B2B e-commerce refers to electronic transactions between businesses, rather than between businesses and individual consumers. Therefore, sales are made between companies in B2B e-commerce.

Question 5

Because all customer data resides in a single location in a CRM system all CRM processes can be ___________ to one another.

Accepted Answer

The answer of Because all customer data resides in a...

Question 6

___________evolved out of the earlier calculation systems to help generate information and reports for each area.

Accepted Answer

The answer of ___________evolved out of the earlier calculation systems...

Question 7

When sharing inventory data with supply chain partners it is especially important that proper___________  are set up so that potential competitors cannot access sensitive information that could be used against your firm.

Accepted Answer

The answer of When sharing inventory data with supply chain...

Question 8

___________systems are used by two or more related companies.

Accepted Answer

The answer of ___________systems are used by two or more...

Question 9

With SAP software the processes for using the software are___________ .

Accepted Answer

The answer of With SAP software the processes for using...

Question 10

One of the most successful vendors of ERP software is the German firm ___________.

Accepted Answer

The answer of One of the most successful vendors of...

Question 11

Cash management is a task that is supported by ___________ functional systems.

Accepted Answer

The answer of Cash management is a task that is...

Question 12

___________were developed to solve the problems associated with functional silos.

Accepted Answer

The answer of ___________were developed to solve the problems associated...

Question 13

A typical information system for B2C provides a web -based application or web___________ by which customers enter and manage their orders.

Accepted Answer

The answer of A typical information system for B2C provides...

Question 14

Early information systems were associated with___________tasks such as accounts payable  and maintaining the general ledger.

Accepted Answer

The answer of Early information systems were associated with___________tasks such...

Question 15

___________systems include HR,Accounting and Finance,Marketing and Sales,Operations, and Manufacturing.

Accepted Answer

The answer of ___________systems include HR,Accounting and Finance,Marketing and Sales,Operations,...

Question 16

When a salesperson enters a customer order and verifies the customer's credit they are using a functional application from the___________systems.

Accepted Answer

The answer of When a salesperson enters a customer order...

Question 17

Systems that integrate all of an organization's core processes are called______Systems

Accepted Answer

The answer of Systems that integrate all of an organization's...

Question 18

To compete internationally,organizations must eventually achieve the efficiencies of cross -functional, ___________ systems.

Accepted Answer

The answer of To compete internationally,organizations must eventually achieve the...

Question 19

Organizations that produce custom,"one -off," products fall ___________of the push / pull production planning categories.

Accepted Answer

The answer of Organizations that produce custom,"one -off," products fall...

Question 20

"Make them and sell them" is the philosophy of ___________.

Accepted Answer

The answer of "Make them and sell them" is the...

Quiz 7: Business Process Management