Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time by:
A) delegating all handling of complaints to store managers only
B) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
C) using company jargon when dealing with customers so customers can learn about the products that are offered
D) providing customers with clear and precise instructions
E) doing all of these

Question

Quizplus · Accepted Answer

Providing customers with clear and precise instructions helps in resolving issues quickly and efficiently, thereby improving customer satisfaction.

Customer Satisfaction Is Affected by the Amount of Time It