Question 1

Peer group reviews of any product created during the systems development process are called:
A)status meetings.
B)administrative closures.
C)progress meetings.
D)walkthroughs.

Accepted Answer

Walkthroughs are peer group reviews of any product created during the systems development process, where team members review and discuss the work to identify any issues or improvements.

Question 2

All of the following are synchronous communication methods EXCEPT:
A)electronic mail.
B)video conference.
C)telephone.
D)instant messenger.

Accepted Answer

Electronic mail is an asynchronous communication method, meaning that messages are not sent and received in real time.

Question 3

What messages will be sent to announce project milestones should be addressed during:
A)communication planning.
B)administrative closure.
C)information distribution.
D)milestone planning.

Accepted Answer

D

Question 4

All of the following are roles during a walkthrough presentation EXCEPT:
A)standards bearer.
B)standards oracle.
C)presenter.
D)coordinator.

Accepted Answer

The answer of All of the following are roles during...

Question 5

Listening consists of all BUT:
A)reciting.
B)remembering.
C)hearing.
D)understanding.

Accepted Answer

Reciting is not a part of listening; it involves speaking or repeating information, whereas listening involves hearing, remembering, and understanding.

Question 6

Information distribution is the execution of the project communication plan and the response to any____________ requests by stakeholders.
A)scheduled
B)planned
C)ad hoc
D)exceptional

Accepted Answer

Information distribution includes responding to ad hoc requests, which are unscheduled and arise spontaneously from stakeholders.

Question 7

Which of the following is NOT a factor contributing to ineffective meetings?
A)Wrong people in attendance
B)No agenda
C)Lack of control
D)Political pressures and open agendas

Accepted Answer

Political pressures and open agendas can contribute to ineffective meetings, but the question asks for what is NOT a factor. The other options directly relate to common issues that lead to ineffective meetings.

Question 8

____________environments support the exchange of verbal and nonverbal cues, rapid feedback, and are highly personal.
A)Thick
B)Rich
C)Broad
D)Lean

Accepted Answer

Rich environments support the exchange of verbal and nonverbal cues, rapid feedback, and are highly personal.

Question 9

A live meeting in an electronic meeting facility is an example of ____________group interaction.
A)same time, same place.
B)different time, different place.
C)same time, different place.
D)different time, same place.

Accepted Answer

The answer of A live meeting in an electronic meeting...

Question 10

Oral communication:
A)requires little effort to produce.
B)is fast.
C)is less formal than written communication.
D)all of the above.

Accepted Answer

Oral communication is generally easy to produce, quick, and tends to be less formal compared to written communication.

Question 11

Which of the following is an activity to be performed during a meeting?
A)Assign action items to participants
B)Define the meeting purpose
C)Set the ground rules for discussion
D)Circulate finalized minutes

Accepted Answer

Assigning action items to participants is an activity typically performed during a meeting to ensure tasks are delegated and responsibilities are clear.

Question 12

Performance reports focusing on what the team has accomplished are called:
A)forecasting reports.
B)performance reports.
C)progress reports.
D)status reports.

Accepted Answer

Progress reports focus on what the team has accomplished, detailing the progress made towards goals.

Question 13

A summary of the overall communication plan can be distributed in the form of a:
A)communication plan summary
B)matrix organization.
C)project communication matrix.
D)stakeholder- communication matrix

Accepted Answer

The answer of A summary of the overall communication plan...

Question 14

Within- team communication is typically viewed as:
A)formal communication.
B)project communication.
C)horizontal communication.
D)vertical communication.

Accepted Answer

Within-team communication is typically viewed as horizontal communication because it occurs among team members who are at the same level in the organizational hierarchy.

Question 15

Which of the following is NOT part of the four key project communication processes?
A)Performance reporting
B)Information distribution
C)Communication planning
D)Information sharing

Accepted Answer

Information sharing is not one of the four key project communication processes. The four key processes are communication planning, information distribution, performance reporting, and managing stakeholders.

Question 16

You need a richer environment when your communication is:
A)non- routine.
B)complex.
C)difficult to accept.
D)all of the above.

Accepted Answer

A richer environment is needed for communication that is non-routine, complex, or difficult to accept, as it allows for more nuanced and effective exchange of information.

Question 17

One question included in a communication plan is:
A)when and why written and oral reports will be provided by the team.
B)when and how written and oral reports will be provided by the team.
C)where and why written and oral reports will be provided by the team.
D)where and how written and oral reports will be provided by the team.

Accepted Answer

A communication plan typically addresses the timing and method of communication, making "when and how" the most relevant choice.

Question 18

Effective communication is:
A)detailed and time consuming
B)only done for the higher echelons.
C)fundamental for project success.
D)not needed.

Accepted Answer

Effective communication is crucial for the success of any project as it ensures that all stakeholders are on the same page and working towards a common goal.

Question 19

Which of the following communication methods has the lowest richness?
A)Written mail
B)Synchronous groupware
C)Instant messenger
D)Telephone

Accepted Answer

Written mail has the lowest richness because it lacks immediate feedback, non-verbal cues, and is asynchronous, making it less effective for conveying complex messages compared to other methods listed.

Question 20

Routine methods for communication within organizations are called:
A)vertical communication.
B)written communication.
C)routine communication.
D)formal communication.

Accepted Answer

Formal communication refers to the structured and official methods used within organizations, which include routine methods for communication.

Quiz 4: Managing Project Communication

Peer group reviews of any product created during the systems development process are called:

All of the following are synchronous communication methods EXCEPT:

What messages will be sent to announce project milestones should be addressed during:

All of the following are roles during a walkthrough presentation EXCEPT:

Listening consists of all BUT:

Information distribution is the execution of the project communication plan and the response to any____________ requests by stakeholders.

Which of the following is NOT a factor contributing to ineffective meetings?

____________environments support the exchange of verbal and nonverbal cues, rapid feedback, and are highly personal.

A live meeting in an electronic meeting facility is an example of ____________group interaction.

Oral communication:

Which of the following is an activity to be performed during a meeting?

Performance reports focusing on what the team has accomplished are called:

A summary of the overall communication plan can be distributed in the form of a:

Within- team communication is typically viewed as:

Which of the following is NOT part of the four key project communication processes?

You need a richer environment when your communication is:

One question included in a communication plan is:

Effective communication is:

Which of the following communication methods has the lowest richness?

Routine methods for communication within organizations are called: