The study of a competitor's products or business practices for the purpose of improving a company's performance is called:
A) benchmarking.
B) industrial espionage.
C) competitor analysis.
D) comparison.
Correct Answer:
Verified
Q24: Ishikawa's cause- and- effect diagram is also
Q25: Deming's model is known as:
A)plan- check- do-
Q26: A process improvement plan analyzes:
A)process metrics.
B)process boundaries.
C)process
Q27: Design of experiments uses _to test the
Q28: Diagrams used to identify potential and real
Q30: All of the following are part of
Q31: The process of identifying relevant quality standards
Q32: Robert Kaplan and David Norton came up
Q33: Costs of support and maintenance is an
Q34: The set of overall intentions and direction
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