Question 1

The competency model is a descriptive tool that is able to identify key elements that are necessary to perform effectively in an organization. Which of the following elements was not listed by the authors as a key element?

Accepted Answer

Personality is not typically listed as a key element in competency models, which focus more on knowledge, skills, abilities, and behaviors that can be developed and measured.

Question 2

A good general manager is always prepared to assist his/her co-workers?

Accepted Answer

A good general manager should be supportive and assist co-workers to foster a collaborative and productive work environment.

Question 3

Which of the following competencies was rated the highest by the respondents in the study?

Accepted Answer

The answer of Which of the following competencies was rated...

Question 4

A general manager must ensure that the staff meets and then exceeds guest expectations?

Accepted Answer

A general manager is responsible for overseeing operations and ensuring that the staff provides excellent service, which includes meeting and exceeding guest expectations to enhance customer satisfaction and loyalty.

Question 5

A typical day for Tom Underwood starts at 7:00 am?

Accepted Answer

The question states that "A typical day for Tom Underwood starts at 7:00 am". This means that Tom Underwood's day typically begins at 7:00 am.

Question 6

The strategic positioning factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

Accepted Answer

The answer of The strategic positioning factor consists of four...

Question 7

Based on the feedback of a pilot study, the authors modified the competency model to reflect hospitality-specific behavior. The final competency model consisted of eight overarching factors. Which of the following was not one of the eight factors?

Accepted Answer

"Being an expert in the field" is not typically considered a competency factor in models focused on hospitality-specific behavior, which often emphasize skills like communication, industry knowledge, interpersonal skills, and leadership.

Question 8

At Marriot Hotels, the philosophy is that "if you take care of the associates, they'll take care of the guests, and the guests will return, which ultimately will take care of the owners"?

Accepted Answer

This philosophy is attributed to J.W. Marriott, the founder of Marriott Hotels, emphasizing the importance of employee satisfaction in ensuring customer satisfaction and business success.

Question 9

The general manager interacts with so many different people on so many different levels on a daily basis. Which of the following was not mentioned as an example of the types) of people the general manager interacts with?

Accepted Answer

The answer of The general manager interacts with so many...

Question 10

According to Fabico, the reason why many of us originally became enamored with the hotel industry is because of:

Accepted Answer

Fabico suggests that the initial attraction to the hotel industry for many people is due to the interactions and relationships with people.

Question 11

As the hotel industry evolves, it is not necessary for the GM to have a strength in people skills?

Accepted Answer

People skills are crucial for a General Manager in the hotel industry as they need to effectively manage staff, ensure customer satisfaction, and handle various interpersonal situations.

Question 12

The self-management factor consists of four behavioral dimensions. Which of the following was not one of the four dimensions?

Accepted Answer

Developing others is not typically considered a dimension of self-management, as it focuses more on managing and improving others rather than oneself.

Question 13

The authors listed a number of advantages a company can receive from a good competency model. Which of the following was not listed as one of those advantages?

Accepted Answer

The authors did not list increasing the organization's bottom line by 10% as an advantage of a good competency model.

Question 14

According to the authors, the ability to identify the skills and competencies required for tomorrow's industry leaders is essential for companies that hoe to remain competitive. They further state that identifying appropriate competencies help managers in _________ future leaders?

Accepted Answer

Identifying appropriate competencies is crucial for selecting, developing, and coaching future leaders, as it ensures that the right skills are nurtured and aligned with the company's strategic goals.

Question 15

Which of the following was not described as an experience a general manager encounters on a daily basis?

Accepted Answer

All of the options A, B, and C were described as experiences a general manager encounters on a daily basis, so none of them is not mentioned.

Question 16

Competency models can be used as a foundation from which to establish criteria for a broad array of HR systems. Which of the following was listed as one of the 8 HR activities that can be guided or enhanced with the use of a well-developed competency model?

Accepted Answer

Recruitment and selection, and career development are among the HR activities that can be guided by competency models. Discipline and termination are not typically listed as such.

Question 17

Which of the following was listed as a likely core attribute of future leaders?

Accepted Answer

Future leaders are expected to possess a combination of ethics, awareness of customer needs, and team orientation, making all the options relevant attributes.

Question 18

According to the article, the guests are the lifeblood of the hotel?

Accepted Answer

The answer of According to the article, the guests are...

Question 19

The work of general managers, as described in the article, is consisted primarily of common sense information?

Accepted Answer

The article states that "the work of general managers is consisted primarily of common sense information."

Question 20

The position, hotel general manager, requires that the manager be multidimensional?

Accepted Answer

A hotel general manager must oversee various departments, manage staff, ensure guest satisfaction, and handle financial responsibilities, requiring a broad skill set.

Quiz 3: General Managers: a View at the Top