Question 1

Hotel revenue is influenced by training and employee turnover.

Accepted Answer

Employee training can improve service quality, leading to higher customer satisfaction and revenue, while high turnover can disrupt service and increase costs, negatively impacting revenue.

Question 2

________________ harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

Accepted Answer

Quid pro quo harassment occurs when an individual is subjected to unwelcome sexual conduct as a condition of employment.

Question 3

In order for hospitality managers to protect themselves against charges of sexual harassment, the managers should:

Accepted Answer

Implementing and disseminating antiharassment policies, training personnel, and investigating complaints are all essential steps for hospitality managers to protect against charges of sexual harassment.

Question 4

The literature surrounding the magnitude of the correlation between compensation and turnover shows that compensation has a positive, direct effect on employee intentions to stay with the organization.

Accepted Answer

The literature generally suggests that higher compensation is associated with lower turnover, meaning compensation has a negative effect on employee intentions to leave, not a positive one.

Question 5

According to the article, VRIO analysis extends the SWOT model and maintains that a competitive advantage is gained by identifying and exploiting the __________ competencies of the firm.

Accepted Answer

VRIO analysis focuses on identifying and exploiting resources and capabilities that are Valuable, Rare, Inimitable, and Organized, which are considered rare competencies of the firm.

Question 6

According to the article, human capital considerations are at the top of the list of current managerial concerns in the hospitality industry.

Accepted Answer

Human capital considerations, such as staffing, training, and employee retention, are critical in the hospitality industry due to its reliance on service quality and customer experience.

Question 7

According to the article, the appropriate use of technology is critical to the successful transfer of responsibility from HR to the line managers and departments.

Accepted Answer

The article suggests that technology plays a crucial role in enabling line managers and departments to take on responsibilities traditionally handled by HR, facilitating a smoother transition and effective management.

Question 8

Even with the advancement in technology, organizations have a hard time finding a customer-relationship-management system that will help the organization satisfy their customers and increase revenues.

Accepted Answer

The answer of Even with the advancement in technology, organizations...

Question 9

All hospitality employers with ______ or more employees are covered by the Family and Medical Leave Act of 1993.

Accepted Answer

The Family and Medical Leave Act (FMLA) of 1993 applies to employers with 50 or more employees.

Question 10

The four letters of SWOT stand for:

Accepted Answer

SWOT stands for Strengths, Weaknesses, Opportunities, and Threats, which is a framework used for strategic planning and analysis.

Question 11

Examples of hostile work environment harassment include:

Accepted Answer

The answer of Examples of hostile work environment harassment include:
...

Question 12

The Americans with Disabilities Act of 1990 prohibits an employer from discriminating against a qualified individual with a disability in regard to:

Accepted Answer

The Americans with Disabilities Act of 1990 prohibits discrimination in all aspects of employment, including job application procedures, hiring, and compensation, among others.

Question 13

According to the authors, HR reaps many benefits from have a positive image in many hospitality organizations.

Accepted Answer

The answer of According to the authors, HR reaps many...

Question 14

There is a growing literature that shows that HR policies, practices, and systems are in fact related to a variety of financial and operational success indicators.

Accepted Answer

Research in human resource management has demonstrated that effective HR policies and practices can positively impact organizational performance, including financial outcomes and operational efficiency.

Question 15

EEOC is an acronym for which of the following?

Accepted Answer

EEOC stands for Equal Employment Opportunity Commission, which is a federal agency responsible for enforcing laws against employment discrimination.

Question 16

According to the article, the FMLA allows employees up to 12 weeks of unpaid leave during any 12-month period to deal with family and medical issues. Which of the following was not listed as a reason covered under the FMLA?

Accepted Answer

Orthodontia problems are not covered under the FMLA as a reason for taking leave. The FMLA covers serious health conditions, birth or placement of a child, and care for immediate family members with serious health conditions.

Question 17

A key construct in the proposed HR model set forth by Tracey and Nathan is that HR practitioners will no longer make operational decisions.

Accepted Answer

The proposed HR model set forth by Tracey and Nathan suggests that HR practitioners will shift their focus from operational decisions to strategic ones.

Question 18

According to the authors, HR suffers from a negative image in many hospitality organizations. Which of the following was not a reason given as to why HR has earned a negative image?

Accepted Answer

The statement that managers hired into HR positions are often uneducated and provide little to the organization's strategy was not given as a reason for HR's negative image.

Question 19

According to VRIO, a firm's resources are keys to long-term effectiveness. A firm's resources can be understood in terms of ___________.

Accepted Answer

VRIO stands for Value, Rarity, Imitability, and Organization, which are the four criteria used to evaluate a firm's resources for competitive advantage.

Question 20

According to the article, laws, which significantly affect the human resource function in hospitality organizations, fall under four categories. Which of the following is not one of the four categories listed?

Accepted Answer

The article lists laws affecting human resource functions in hospitality under categories related to equal employment, compensation, health and safety, and labor relations, but not specifically training.

Quiz 9: Human Resources Policy Management