Question 1

The most sophisticated computer application is:
A)group decision support systems.
B)artificial intelligence.
C)expert systems.
D)knowledge- based systems.

Accepted Answer

Artificial intelligence (AI) is the most sophisticated computer application because it enables computers to perform tasks that typically require human intelligence, such as learning, problem-solving, and decision-making.

Question 2

The type of GDSS that can include teleconferencing, computer conferencing, audio conferencing, and video conferencing is the:
A)local area decision network.
B)decision room.
C)computer- mediated conference.
D)legislative session.

Accepted Answer

Computer-mediated conference systems are designed to facilitate communication and collaboration among participants who are not physically present in the same location, using technologies such as teleconferencing, computer conferencing, audio conferencing, and video conferencing.

Question 3

When members of a JAD session are deciding which approach to take in implementing an executive information system, they are using Mintzberg's:
A)judgment approach.
B)garbage can approach.
C)analysis approach.
D)bargaining approach.

Accepted Answer

C

Question 4

The portion of the expert system that contains both facts that describe the problem area and knowledge representation techniques that describe how the facts fit together in a logical manner is the:
A)problem domain.
B)inference engine.
C)knowledge base.
D)expert system shell.

Accepted Answer

The knowledge base is the component of an expert system that contains the domain-specific knowledge, including facts and rules, which are used to solve problems.

Question 5

The economic order quantity chart is an example of the:
A)narrative model.
B)mathematical model.
C)graphic model.
D)physical model.

Accepted Answer

The economic order quantity chart is a visual representation, making it a graphic model.

Question 6

When performance standards describe what the system should achieve, they are called the:
A)desired state.
B)solution criterion.
C)current state.
D)optimum state.

Accepted Answer

Performance standards that describe what the system should achieve are referred to as the "desired state," indicating the goals or outcomes that are aimed for.

Question 7

Which type of model has predictive capability?
A)physical model
B)mathematical model
C)narrative model
D)graphic model

Accepted Answer

Mathematical models have predictive capabilities as they use mathematical equations and algorithms to simulate real-world processes and predict future outcomes.

Question 8

What type of model is a three- dimensional representation of its entity?
A)graphic model
B)mathematical model
C)narrative model
D)physical model

Accepted Answer

A physical model is a three-dimensional representation of an entity, allowing for tangible interaction and visualization.

Question 9

Which of the following is not a type of database used in the DSS model presented in the text?
A)relational database
B)hierarchical database
C)multidimensional database
D)knowledge database

Accepted Answer

The answer of Which of the following is not a...

Question 10

When performance standards describe what it will take to bring the current state to the desired state, they are called the:
A)solution criterion.
B)optimum state.
C)desired state.
D)current state.

Accepted Answer

Performance standards that describe what it will take to bring the current state to the desired state are referred to as the solution criterion.

Question 11

What term does Robert Anthony use to describe the middle level of management?
A)operational control level
B)tactical planning level
C)management control level
D)strategic planning level

Accepted Answer

Robert Anthony uses the term "management control level" to describe the middle level of management, which focuses on implementing strategies and ensuring that organizational goals are met efficiently.

Question 12

The act of using a model is called:
A)simulation.
B)satisficing.
C)suboptimizing.
D)optimizing.

Accepted Answer

Simulation involves using a model to imitate the operation of a real-world process or system over time.

Question 13

Which type of information system has been the most successful since 1971?
A)TPS
B)DSS
C)EIS
D)MIS

Accepted Answer

The answer of Which type of information system has been...

Question 14

The type of GDSS that is ideal for small groups of people meeting face- to- face is the:
A)computer- mediated conference.
B)legislative session.
C)local area decision network.
D)decision room.

Accepted Answer

A decision room is designed for small groups meeting face-to-face, providing tools and technology to facilitate decision-making processes in a collaborative environment.

Question 15

Which part of the expert system configuration contains an expert system shell?
A)inference engine
B)knowledge base
C)development engine
D)user interface

Accepted Answer

The development engine contains an expert system shell.

Question 16

If a personnel problem exists in a department where the employees cannot work as a team because of behavior differences, it is referred to as what type of problem?
A)semistructured problem
B)personnel problem
C)structured problem
D)unstructured problem

Accepted Answer

An unstructured problem is one that lacks a clear solution and is often complex, involving human behavior and interpersonal issues, such as team dynamics and behavior differences.

Question 17

What type of model is used daily?
A)mathematical model
B)graphic model
C)physical model
D)narrative model

Accepted Answer

The answer of What type of model is used daily?
A)mathematical...

Question 18

What is the type of problem that occurs when the elements and relationships between elements are understood by the problem solver?
A)structured problem
B)programmed problem
C)unstructured problem
D)semistructured problem

Accepted Answer

A structured problem is one where the elements and relationships are well understood, allowing for a clear solution path.

Question 19

What term does Robert Anthony use to describe the lower level of management?
A)strategic planning level
B)management control level
C)tactical planning level
D)operational control level

Accepted Answer

Robert Anthony uses the term "operational control level" to describe the lower level of management, which focuses on the day-to-day operations and activities within an organization.

Question 20

Which statement is false regarding the systems view?
A)prevents the manager from getting lost in the complexity of the organizational structure and details of the job
B)places a high value on feedback information that can only be achieved by means of an open- loop system
C)recognizes the necessity of having good objectives
D)acknowledges the interconnections of the organization with its environment

Accepted Answer

The systems view values feedback information, which is typically achieved through a closed-loop system, not an open-loop system.

Quiz 11: Decision Support Systems

The most sophisticated computer application is:

The type of GDSS that can include teleconferencing, computer conferencing, audio conferencing, and video conferencing is the:

When members of a JAD session are deciding which approach to take in implementing an executive information system, they are using Mintzberg's:

The portion of the expert system that contains both facts that describe the problem area and knowledge representation techniques that describe how the facts fit together in a logical manner is the:

The economic order quantity chart is an example of the:

When performance standards describe what the system should achieve, they are called the:

Which type of model has predictive capability?

What type of model is a three- dimensional representation of its entity?

Which of the following is not a type of database used in the DSS model presented in the text?

When performance standards describe what it will take to bring the current state to the desired state, they are called the:

What term does Robert Anthony use to describe the middle level of management?

The act of using a model is called:

Which type of information system has been the most successful since 1971?

The type of GDSS that is ideal for small groups of people meeting face- to- face is the:

Which part of the expert system configuration contains an expert system shell?

If a personnel problem exists in a department where the employees cannot work as a team because of behavior differences, it is referred to as what type of problem?

What type of model is used daily?

What is the type of problem that occurs when the elements and relationships between elements are understood by the problem solver?

What term does Robert Anthony use to describe the lower level of management?

Which statement is false regarding the systems view?