Question 1

________ is the process of a manager sharing evaluation information with a subordinate regarding contributions to the organization, giving the subordinate an opportunity to reflect on the evaluation, and working with the subordinate on a development plan.

Accepted Answer

Performance feedback involves sharing evaluation information with a subordinate, allowing reflection, and collaborating on a development plan.

Question 2

________ appraisals assess what workers are like, while ________ appraisals assess what workers accomplish.

Accepted Answer

Trait appraisals focus on the characteristics of employees, while results appraisals evaluate the outcomes or achievements of employees.

Question 3

The behaviorally anchored rating scale (BARS)and the behavior observation scale (BOS), which measure performance as perceived by a manager, are often used in ________ appraisals.

Accepted Answer

BARS and BOS are subjective appraisal methods because they rely on the manager's perception and judgment of an employee's behavior and performance.

Question 4

Newly hired drivers for a beverage distributor participate in ________ training, by riding along with an experienced driver to familiarize themselves with routes, customer-receiving procedures, and inventory display practices.

Accepted Answer

On-the-job training involves learning by doing, where new employees gain practical experience under the guidance of experienced workers, which is the case here with new drivers riding along with experienced ones.

Question 5

A manager attempting to select an employment test that will most accurately assess the applicant's likely performance on the job is primarily concerned with the _______ of the test.

Accepted Answer

Validity refers to how well a test measures what it is intended to measure, in this case, the applicant's likely performance on the job.

Question 6

Firefighters take a ________ test, meaning they perform job-specific tasks such as running up and down stairs, dragging weight, and climbing a wall.

Accepted Answer

Firefighters take a physical ability test, which assesses their capability to perform job-specific physical tasks.

Question 7

________ refers to a manager's evaluation of a subordinate's job performance and his or her contributions to the organization.

Accepted Answer

Performance appraisal is the process where a manager evaluates a subordinate's job performance and contributions to the organization.

Question 8

Due to the complexity and severe consequences of mistakes, air traffic controllers are required to undergo training in an artificial setting that closely mimics actual airport traffic conditions. This type of training is called

Accepted Answer

Simulation is a type of training that uses artificial settings to mimic real-world conditions. This type of training is often used for complex and dangerous tasks, such as air traffic control, where mistakes can have severe consequences.

Question 9

Two customer service employees have contrasting personalities and approach customer interactions quite differently. Their manager nonetheless appraises them comparably on the basis of customer feedback and issue resolution efficiency. This manager is using ________ appraisal.

Accepted Answer

The manager is focusing on the outcomes of customer feedback and issue resolution efficiency, which are results-oriented metrics, rather than the employees' traits or behaviors.

Question 10

To prepare organization managers for new responsibilities or challenges, an organization should focus on ________ activities.

Accepted Answer

Development activities are designed to prepare managers for future responsibilities and challenges by enhancing their skills and knowledge.

Question 11

A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales. This is an example of a(n)________ appraisal.

Accepted Answer

The appraisal is based on quantifiable data (number of cars sold), which makes it an objective appraisal.

Question 12

When trait appraisals are used,

Accepted Answer

Trait appraisals focus on evaluating employees based on certain characteristics or traits, which can be subjective and lead to perceptions of unfairness or discrimination.

Question 13

Applicants for a law clerk position are given a topic and 15 minutes to research relevant legal strategies. They are evaluated on the usefulness of information discovered, and those results are used in the selection process. This is an example of a ________ test.

Accepted Answer

A performance test evaluates an applicant's ability to perform a job-related task, such as researching legal strategies.

Question 14

A job applicant is interviewed multiple times by different interviewers. In each case, the interviewers drew similar conclusions about the applicant. This interview process has high

Accepted Answer

Reliability refers to the consistency of a measure. If different interviewers draw similar conclusions about the applicant, the interview process is reliable.

Question 15

Before creating training and development programs, managers should perform a ________ to determine which employees require training or development and what type of skills or knowledge they should acquire.

Accepted Answer

A needs assessment is conducted to identify the specific training and development needs of employees, determining who needs training and what skills or knowledge should be acquired.

Question 16

________ appraisals are used by managers to assess subordinates on what they do on the job.

Accepted Answer

Behavior appraisals focus on assessing how employees perform their job tasks and their conduct in the workplace.

Question 17

To provide executives with a broad understanding of the production process, a company rotates high-performing individuals through roles in planning, development, and deployment before taking on the next level of responsibility. This reflects development through

Accepted Answer

This approach involves exposing individuals to different roles and responsibilities, which is characteristic of development through varied work experiences.

Question 18

________ is often utilized for employee development but not for training.

Accepted Answer

Formal education is often used for employee development, focusing on long-term growth and career advancement, rather than immediate job-specific training.

Question 19

An organization offers a tuition reimbursement program to employees who have demonstrated the ability to take on new responsibilities and challenges. This organization is investing in developing employees through

Accepted Answer

The organization is investing in formal education by offering a tuition reimbursement program, which supports employees in pursuing further education and academic courses.

Question 20

________ focuses primarily on teaching employees how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

Accepted Answer

Training focuses primarily on teaching employees how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

Quiz 12: Human Resource Management