As it relates to process management, the concept of a flexible work force is defined as
A) workers who are willing to work large amounts of overtime when necessary.
B) workers who are capable of performing many different tasks.
C) a labor force that often changes in size because of hirings and firings.
D) a labor force with a high turnover rate.

Question

Quizplus · Accepted Answer

A flexible workforce refers to employees who are trained and capable of performing a variety of tasks, allowing for adaptability in operations and processes.

As It Relates to Process Management, the Concept of a Flexible