Which statement on reengineering and process improvement is best?
A) Only reengineering focuses on business processes.
B) Process improvement focuses only on critical or core processes, such as order fulfillment.
C) Reengineering starts with a "clean slate" whereas process improvement looks for ways to incrementally improve.
D) Only process improvement programs make use of cross- functional teams.

Question

Quizplus · Accepted Answer

Reengineering involves fundamentally rethinking and redesigning processes from scratch, often referred to as starting with a "clean slate," while process improvement seeks to make incremental improvements to existing processes.

Which Statement on Reengineering and Process Improvement Is Best