Interpersonal relationships, trust, friendships among managers and between managers and employees, and a firm's reputation with suppliers and customers are all examples of complex social phenomena that make capabilities easy to imitate.

Question

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These complex social phenomena make capabilities difficult to imitate because they are unique, deeply embedded, and often tacit, making them hard for competitors to replicate.

Interpersonal Relationships, Trust, Friendships Among Managers and Between Managers and Employees