Question 1

Which of the following is true about O*NET?
A) It is a private job-listing index that employers can use free of cost.
B) It uses a common language that generalizes job specifications across various occupations.
C) It relies exclusively on fixed job titles.
D) It relies exclusively on narrow task descriptions.
E) It is beneficial only for employers, not job seekers.

Accepted Answer

O*NET uses a standardized language to generalize job specifications across various occupations. This helps employers and job seekers to search for and compare job requirements and skills needed across different industries and positions.

Question 2

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?
A) Administrative approach
B) Mechanistic approach
C) Biological approach
D) Perceptual-motor approach
E) Motivational approach

Accepted Answer

The motivational approach focuses on designing jobs that increase job satisfaction and motivation by providing employees with challenging and meaningful work, feedback, and opportunities for personal growth and development.

Question 3

Katerina is looking for a job that will be quick to learn and not require a lot of thinking, so she can earn money and still focus on earning her degree. She is looking for a job that follows the ________ approach.
A) motivational
B) mechanistic
C) biological
D) perceptual-motor
E) ergonomic

Accepted Answer

Katerina's approach to looking for a job is mechanistic, in which the focus is on finding a job that is efficient and task-oriented, without requiring a lot of cognitive effort. This approach is often associated with the principles of scientific management, and is common in industries such as manufacturing and service.

Question 4

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?
A) Job specification
B) Job evaluation
C) Job performance
D) Job design
E) Job satisfaction

Accepted Answer

Job design is the process of defining the way work will be performed and the tasks that will be required in a given job. Job specification refers to the specific qualifications required for a particular job, job evaluation refers to determining the relative worth of different jobs within an organization, job performance refers to how well an employee is performing in their job, and job satisfaction refers to the level of happiness and fulfillment an employee experiences in their job.

Question 5

Grace has been given the authority to make decisions about how to accomplish her work. The "Job Characteristics Model" classifies this as
A) task identity.
B) task discretion.
C) skill variety.
D) autonomy.
E) task significance.

Accepted Answer

Autonomy refers to the degree to which an employee has the freedom to make decisions about how their work is done. Grace has been given the authority to make decisions, which means she has autonomy. Therefore, the correct answer is D.

Question 6

The ________ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.
A) mental processes
B) information input
C) work output
D) job context
E) relationship analysis

Accepted Answer

The mental processes section of a PAQ is concerned with the planning and information-processing activities that are required for the job. This section seeks to identify the cognitive skills and abilities that are necessary for successful job performance.

Question 7

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?
A) Supervisors
B) Incumbents
C) Customers
D) Subordinates
E) External job analysts

Accepted Answer

The answer of Which of the following sources is most...

Question 8

Which of the following is true of an organization that follows the mechanistic approach?
A) The jobs are complex and meaningful.
B) The job design is such that only highly skilled workers can work on the tasks.
C) The job design makes the organization dependent on individual workers.
D) Individual workers are viewed as irreplaceable.
E) New employees can be quickly and inexpensively trained for the job.

Accepted Answer

An organization that follows the mechanistic approach typically has highly specialized jobs and standardized procedures. This allows for new employees to be quickly and inexpensively trained for the job, making them replaceable if necessary.

Question 9

Which of the following was replaced by the Occupational Information Network (O*NET)?
A) Position Analysis Questionnaire
B) General Aptitude Test Battery
C) Dictionary of Occupational Titles
D) Workforce Learning Link
E) Work Profiling System

Accepted Answer

The Occupational Information Network (O*NET) was designed to replace the Dictionary of Occupational Titles (DOT), which had become outdated and no longer reflected current job duties and required skills. The other options listed (Position Analysis Questionnaire, General Aptitude Test Battery, Workforce Learning Link, Work Profiling System) are not directly related to the DOT or O*NET.

Question 10

How does the mechanistic approach differ from the motivation approach?
A) The mechanistic approach seeks to empower individual workers.
B) The motivational approach designs jobs that are repetitive and mundane.
C) Workers in organizations that follow the mechanistic approach can be easily replaced.
D) Workers in organizations that follow the motivational approach have less autonomy.
E) Organizations that follow the mechanistic approach are highly dependent on individual workers.

Accepted Answer

The mechanistic approach sees workers as interchangeable parts in a machine-like system, whereas the motivational approach focuses on designing jobs that are engaging and fulfilling for individual workers. This means that workers in organizations that follow the mechanistic approach can be easily replaced, whereas workers in organizations that follow the motivational approach have greater autonomy and are valued for their unique skills and abilities. Therefore, option C is the correct answer.

Question 11

Customer service representatives who seek to solve problems for customers need to understand their
A) task identity.
B) skill variety.
C) autonomy.
D) task significance.
E) task discretion.

Accepted Answer

Understanding the task significance is important for customer service representatives who seek to solve problems for customers because it helps them recognize the impact their work has on the customer and the company as a whole. By understanding the importance of their role in solving customer problems, representatives are more motivated to do their best and provide the best possible service.

Question 12

Tami and Deb have worked for Waterfall Springs for more than 20 years combined. They are a resource to HR when completing a job analysis because they are
A) supervisors.
B) incumbents.
C) customers.
D) subordinates.
E) quality analysts.

Accepted Answer

Tami and Deb are incumbents, meaning they currently hold the positions being analyzed. They have firsthand experience with the duties, responsibilities, and requirements of the job, making them valuable resources for HR in completing a job analysis. Supervisors (A) and subordinates (D) may also provide input, but their perspectives on the job may be limited to their specific roles and responsibilities within the organization. Customers (C) and quality analysts (E) may not have direct knowledge of the job duties and responsibilities.

Question 13

The ________ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.
A) mental process
B) information input
C) work output
D) job context
E) data input

Accepted Answer

The work output section of a job analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job. This section includes tasks such as lifting, typing, and operating machinery. Therefore, option C is the correct answer. The other options do not relate to the physical activities, tools, or devices used by the worker.

Question 14

Which of the following approaches to job design identifies the "one best way" to perform a job?
A) Motivational approach
B) Scientific management approach
C) Biological approach
D) Perceptual-motor approach
E) Cognitive task analysis approach

Accepted Answer

The scientific management approach, developed by Frederick Taylor, seeks to identify the "one best way" to perform a job by analyzing it in great detail and breaking it down into smaller, simpler tasks. This approach aims to increase efficiency and productivity by optimizing work processes and reducing waste.

Question 15

Many books have been written about leadership, such as How Successful People Lead, by John Maxwell. The goal of these books is to focus the leader's mind on organizational psychology by explaining the ________ approach.
A) motivational
B) mechanistic
C) biological
D) perceptual-motor
E) cognitive task analysis

Accepted Answer

The answer of Many books have been written about leadership,...

Question 16

The most common source of error in the job analysis process results from job descriptions being
A) outdated.
B) narrow.
C) untested.
D) vague.
E) elaborate.

Accepted Answer

The answer of The most common source of error in...

Question 17

According to the "Job Characteristics Model," ________ is the degree to which a job requires completing a "whole" piece of work from beginning to end.
A) skill variety
B) task identity
C) autonomy
D) task significance
E) feedback

Accepted Answer

Task identity is the degree to which a job requires completing a "whole" piece of work from beginning to end. Skill variety refers to the extent to which a job requires a variety of skills to complete. Autonomy relates to the level of discretion and control an employee has over their work. Task significance measures the impact of the job on others. Feedback concerns the extent to which an employee receives clear and direct feedback on their performance.

Question 18

The factual or procedural information that is necessary for successfully performing a task is called
A) aptitude.
B) ability.
C) skill.
D) persistence.
E) knowledge.

Accepted Answer

Knowledge refers to the specific factual or procedural information that is necessary for successfully performing a task. Aptitude and ability refer to natural talents or abilities, while skill is the ability to apply knowledge in a practical manner. Persistence refers to the ability to keep trying despite challenges or setbacks.

Question 19

According to the "Job Characteristics Model," ________ is the extent to which a person receives clear information about performance effectiveness from the work itself.
A) task identity
B) autonomy
C) feedback
D) skill variety
E) task significance

Accepted Answer

Feedback is defined as the extent to which a person receives clear information about performance effectiveness from the work itself. The other choices are task identity (the degree to which a person can see the outcome of their work), autonomy (the amount of discretion an individual has in their job), skill variety (the range of different activities a person performs in their job), and task significance (the impact or importance of the work in the larger context).

Question 20

When it comes to examining and understanding skill levels for a particular job, ________ may be the best source.
A) external job analysts
B) supervisors
C) job incumbents
D) in-house quality analysts
E) internal efficiency experts

Accepted Answer

The answer of When it comes to examining and understanding...

Quiz 4: The Analysis and Design of Work

Which of the following is true about O*NET?

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Katerina is looking for a job that will be quick to learn and not require a lot of thinking, so she can earn money and still focus on earning her degree. She is looking for a job that follows the ________ approach.

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Grace has been given the authority to make decisions about how to accomplish her work. The "Job Characteristics Model" classifies this as

The ________ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?

Which of the following is true of an organization that follows the mechanistic approach?

Which of the following was replaced by the Occupational Information Network (O*NET) ?

How does the mechanistic approach differ from the motivation approach?

Customer service representatives who seek to solve problems for customers need to understand their

Tami and Deb have worked for Waterfall Springs for more than 20 years combined. They are a resource to HR when completing a job analysis because they are

The ________ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

Which of the following approaches to job design identifies the "one best way" to perform a job?

Many books have been written about leadership, such as How Successful People Lead, by John Maxwell. The goal of these books is to focus the leader's mind on organizational psychology by explaining the ________ approach.

The most common source of error in the job analysis process results from job descriptions being

According to the "Job Characteristics Model," ________ is the degree to which a job requires completing a "whole" piece of work from beginning to end.

The factual or procedural information that is necessary for successfully performing a task is called

According to the "Job Characteristics Model," ________ is the extent to which a person receives clear information about performance effectiveness from the work itself.

When it comes to examining and understanding skill levels for a particular job, ________ may be the best source.