External failure activities:
A) seek to prevent defects in the products or services being produced.
B) inspect inputs and attributes of individual units of products or services to detect whether they conform to specifications or customer expectations.
C) correct defective processes or products and services before they are delivered to customers.
D) are activities required after defective products or services are delivered to customers.

Question

Quizplus · Accepted Answer

External failure activities are those that occur after a product or service has been delivered to the customer and a defect is identified, requiring correction or compensation.

External Failure Activities