In the personal selling process, the stage that includes making certain the customer's purchase has been properly delivered and installed and difficulties experienced with the use of the item are addressed is referred to as the ________ stage.
A) urgency close
B) follow-up
C) assumptive close
D) presentation
E) postpurchase evaluation

Question

Quizplus · Accepted Answer

The follow-up stage in the personal selling process involves ensuring that the product has been delivered and installed correctly and addressing any issues the customer may have with the product.

In the Personal Selling Process, the Stage That Includes Making