Question 1

A good listener:
A) gives good advice.
B) has preconceived notions about the client.
C) is able to interpret client behavior accurately.
D) often asks questions to assure accurate interpretation of client material.
E) minimally talks.

Accepted Answer

minimally talks.

Question 2

In reference to touch, Brammer and MacDonald 2003 suggest that physical contact be based on all but which of the following?
A) An assessment of the client's level of comfort
B) Whether or not the clinician is a "touchy" person
C) What is likely to be helpful within the helping relationship
D) Risks involved as a function of agency policy, customs, personal ethics, and the law

Accepted Answer

Whether or not the clinician is a "touchy" person

Question 3

In making "natural responses," the helper says whatever comes naturally.

Accepted Answer

Natural responses involve thoughtful and appropriate reactions, not just saying whatever comes to mind.

Question 4

Which of the following is not an advanced empathic response?
A) The use of metaphors
B) The use of analogies
C) Reflecting deeper feelings which you sense from the client
D) Making an interpretation based what you have heard from the client
E) Pointing out contrasting feelings

Accepted Answer

Maki ng an interpretation based what you have heard from the client

Question 5

The pause time of Native Americans is less than that of white Americans, thus clinicians should try to "fill the void" when working with a Native American client.

Accepted Answer

This statement is based on a stereotype and generalization. Clinicians should avoid assumptions about cultural behaviors and instead focus on understanding and respecting the individual client's communication style and preferences.

Question 6

Most nonverbal behavior is conscious.

Accepted Answer

Most nonverbal behavior is unconscious, as it often occurs without deliberate thought or awareness, reflecting genuine emotions and reactions.

Question 7

Nonverbal behaviors are probably most important during the work stage due to the intensity of the relationship at that point in time.

Accepted Answer

The answer of Nonverbal behaviors are probably most important during...

Question 8

Because of liability concerns, one should never touch a client.

Accepted Answer

Touching a client can be appropriate and beneficial in certain professional contexts, such as healthcare or therapy, as long as it is done with consent and within professional boundaries.

Question 9

Although Carkhuff found a useful mechanism to assess empathic responding, probably the person who had the greatest impact on our modern day understanding of empathy was Carl Rogers.

Accepted Answer

Carl Rogers is widely recognized for his significant contributions to the understanding of empathy, particularly through his development of client-centered therapy, which emphasized the importance of empathic understanding in therapeutic settings.

Question 10

In the text, a step-by-step process is described for learning empathic response. In Step 1, which step is not correct?
A) Listen, pause, and condense what the client has said.
B) Don't ask questions and keep responses short.
C) Reflect content and feelings, and be specific.
D) Attempt to make higher-level responses.
E) Examine client feedback to your response.

Accepted Answer

Attempt to make higher-level responses.

Question 11

As much as 30 percent of behavior is communicated nonverbally.

Accepted Answer

Research suggests that a significant portion of communication is nonverbal, often cited as much higher than 30 percent, with estimates ranging from 60 to 93 percent.

Question 12

Who is known for creating a scale to measure empathy?
A) Rogers
B) Buscaglia
C) Tofoya
D) Carkhuff
E) Gelso and Carter

Accepted Answer

Carkhuff

Question 13

After listening to your clients mixed feelings about her marriage, you reflect back the following: "It sounds like on the one hand you get a sense of safety from the marriage, and on the other hand, you would like to feel a greater sense of freedom in your life. This is an example of which of the following?
A) The use of a metaphor, analogy, or visual image
B) Reflecting deeper feelings that you sense from the client
C) Making an interpretation based on what you have heard from the client
D) Pointing out contrasting feelings
E) A poor empathic response

Accepted Answer

Pointing out contrasting feelings

Question 14

Some suggest that the clinician should wait as much as 30 seconds before responding to the client.

Accepted Answer

Some therapeutic approaches recommend allowing a pause to give clients time to process their thoughts and feelings, encouraging deeper reflection and more meaningful responses.

Question 15

In first learning empathic responding, it is suggested in Step 2 to do which of the following:
A) Make formula responses.
B) Make conversational responses.
C) Make advanced responses.
D) Use metaphors and analogies.

Accepted Answer

Make formula responses.

Question 16

Nonverbal behavior varies as a function of culture.

Accepted Answer

Nonverbal behavior, such as gestures, eye contact, and personal space, is influenced by cultural norms and can vary significantly between different cultures.

Question 17

A "3.0 response" is which of the following?
A) Accurate reflection of meaning and content
B) Accurate reflection of feeling and affect
C) Accurate reflection of content and feeling
D) None of the above

Accepted Answer

Accurate reflection of content and feel ing

Question 18

Personal space tends to be about the same for everyone.

Accepted Answer

Personal space varies based on cultural norms, individual preferences, and situational contexts.

Question 19

Which of the following is not a hindrance to listening?
A) Personal issues
B) Preconceived notions
C) Cognitive distractions
D) Distractions
E) Pre-emotional anticipatory response PEEAP)

Accepted Answer

Pre-emotional anticipatory response PEEAP

Question 20

A client states: "I know he hates me. Where has the love gone?" Which of the following is a "1.0 response."
A) You really feel sad about the love lost in the relationship.
B) You are really upset about the fact that he hates you and the love is lost.
C) You feel sad that the relationship is not what you want it to be.
D) You should go find someone else. He was probably a bum anyway.

Accepted Answer

You should go find someone else. He was probably a bum anyway.

Quiz 5: Foundational Skills: Nonverbal Behavior, Silence, Pause Time, Listening,paraphrasing, and Empathy

A good listener:

In reference to touch, Brammer and MacDonald 2003 suggest that physical contact be based on all but which of the following?

In making "natural responses," the helper says whatever comes naturally.

Which of the following is not an advanced empathic response?

The pause time of Native Americans is less than that of white Americans, thus clinicians should try to "fill the void" when working with a Native American client.

Most nonverbal behavior is conscious.

Nonverbal behaviors are probably most important during the work stage due to the intensity of the relationship at that point in time.

Because of liability concerns, one should never touch a client.

Although Carkhuff found a useful mechanism to assess empathic responding, probably the person who had the greatest impact on our modern day understanding of empathy was Carl Rogers.

In the text, a step-by-step process is described for learning empathic response. In Step 1, which step is not correct?

As much as 30 percent of behavior is communicated nonverbally.

Who is known for creating a scale to measure empathy?

Some suggest that the clinician should wait as much as 30 seconds before responding to the client.

In first learning empathic responding, it is suggested in Step 2 to do which of the following:

Nonverbal behavior varies as a function of culture.

A "3.0 response" is which of the following?

Personal space tends to be about the same for everyone.

Which of the following is not a hindrance to listening?

A client states: "I know he hates me. Where has the love gone?" Which of the following is a "1.0 response."