A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction."CTQ" denotes:
A)continuous total quality characteristic.
B)critical to quality characteristic.
C)customer to quote feedback.
D)certain to qualify idea.

Question

Quizplus · Accepted Answer

CTQ stands for critical to quality characteristics. These characteristics are identified in Six Sigma methodology as being vital to customer satisfaction and are used to guide process improvement efforts.

A Fundamental Aspect of Six Sigma Methodology Is Identification of CTQ