According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:
A)learn the new philosophy.
B)improve constantly.
C)institute leadership.
D)statement of purpose.

Question

Quizplus · Accepted Answer

The correct answer is A because "learn the new philosophy" is the first point in Deming's 14 points, which emphasizes the importance of communication of values, expectations, customer focus, and knowledge as a key area of the Senior Leadership item.

According to Baldrige Criteria and Deming's 14 Points,communication of Values,expectations,customer