According to the dimensions of quality,as suggested by David A Garvin,_____ refers to the probability of a product's surviving over a specified period of time under stated conditions of use.
A)Durability
B)Serviceability
C)Conformance
D)Reliability

Question

Quizplus · Accepted Answer

Reliability refers to the probability of a product's surviving over a specified period of time under stated conditions of use. Durability refers to the length of time a product can be used before it deteriorates or requires repair, while serviceability refers to the ease with which a product can be repaired or maintained. Conformance refers to the degree to which a product meets established standards or specifications. Therefore, the best choice for the given definition is reliability.

According to the Dimensions of Quality,as Suggested by David a Garvin,_____