According to the classification system proposed by Juran,customers who belong to the group of 'the vital few':
A)need only standardized attention as a group.
B)deserve special attention on an individual basis.
C)can be targeted through mass marketing strategies.
D)have needs and requirements that differ from general customers.

Question

Quizplus · Accepted Answer

According to Juran's classification system, customers who belong to the group of "the vital few" are those who have needs and requirements that differ from general customers. Therefore, they deserve special attention on an individual basis.

According to the Classification System Proposed by Juran,customers Who Belong